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Mac Group
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Front-Desk/ Admin Officer

Job Description and Requirements

Job Summary & Purpose:
Provide exceptional customer service to clients so that the experience is memorable: receive customers , assist them with their needs, direct clients as appropriate, make appointments and perform various administrative duties.
The Front-Desk/Admin Officer is responsible for welcoming clients , transferring calls, taking accurate messages, greeting customers, and responding to all enquiries while observing set standards.
Being available to provide support during initiatives proposed by the management .

  • Must have excellent personality/Good Communication skills.
  • Ensure a warm friendly welcome to clientele at all times.
  • Maintain a professional, cooperative and professional attitude.
  • Answer the phone promptly and perform all related administrative duties
  • Check emails and respond promptly to enquiries and check the information logbook
  • Organize schedules to fully utilize time while ensuring that clients’ needs are prioritized
  • Prepare and make the daily checklist