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Alkhoory Hotels
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ROOM ATTENDANT

Job Description and Requirements

 

Job Title:

ROOM ATTENDANT

Department:

HOUSEKEEPING

Division:

OPERATIONS

Reports To:

HOUSEKEEPING SUPERVISOR

Subordinates:

(if applicable)

NOT APPLICABLE

 

  1. JOB SUMMARY

 

To provide neat and clean guest rooms and public area in line with the Hotel and standard operating procedures to maximize guest satisfaction and rooms revenue.

The Housekeeping Room Attendant is a professional that ensures a positive overall impression of the property as well as providing the necessary service of ensuring clean and comfortable rooms for guests. The impression created by the Housekeeping Room Attendant is crucial to the reputation and success of Hotel operations. Therefore, it is essential that Housekeeping Room Attendants be highly thorough and professional in completing their duties.

 

  1. Main Duties and Responsibilities

 

  • Adheres to scheduled work hours, is punctual in reporting and gives ample notice to supervisor if he/ she cannot meet schedule to insure man hour coverage as arranged.

-           Follows weekly schedule and daily assignment.

-           Follows any change in schedule as directed by supervisor on duty.

  • Maintains a professional appearance with a positive attitude and is adaptable and flexible.
  • Is patient, helpful and is interested in the welfare of the guests and staff.
  • Has great attention for detail and works well under pressure in a fast-paced environment.
  • Follows staff conduct policies and time management guidelines.
  • Able to multi-task for the benefit of quality services.
  • Able to work efficiently and independently with minimal supervision.
  • Takes pride in a job well done.
  • Thoroughly and correctly cleans guest rooms daily according to Hotel Standard operational policies and standards to ensure guest satisfaction.

-           Removes soiled bed and bath linens and replaces with clean linens as required.

-           Cleans bathroom area

-           Removes accumulated trash and debris from rooms as required.

-           Dusts all surfaces.

-           Replenishes promotional materials/literature.

-           Replenishes room amenities

-           Vacuums room as required

-           Reports unusual circumstances to Housekeeping Department.

-           Reports maintenance requests and replacement orders

-           Turns in articles left in rooms to Housekeeping Office for lost and found handling.

-           Performs other cleaning duties as required or requested.

  • Maintains cart and vacuum cleaner to maximize job efficiency and present a neat and orderly appearance:

-           Stocks cart correctly.

-           Places cart and vacuum cleaner according to standard operating procedures.

-           Empties soiled linens or trash according to standard operating procedures.

-           Replaces and empties vacuum cleaner bag daily.

-           Cleans cart and vacuum cleaner on a regular basis.

  • Reports all "DO NOT DISTURB" or bolted door rooms to Housekeeping Office at the specified time to ensure guest safety and maximize guest satisfaction.
  • Organizes Linen Closet to ensure quality and quantity of the contents to maximize job efficiency:

-           Checks stock to determine adequacy for days work; notifies Housekeeping Department immediately of any stock shortages as necessary.

-           Pulls damaged and / or rewash linen, returns these to the Housekeeping Department.

  • Acquires working knowledge of hotel and in-house facilities to respond to guest questions in this area as required.
  • Conducts and/or attends meetings to maintain favorable working relationships among company employees and promote maximum morale, productivity and efficiency.
  • Prepares reports, as requested, to develop a more informative data base for improved management decision making and critical evaluation of work activities.
  • Performs all accountabilities in a timely and efficient manner.
  • Performs daily deep cleaning of guestrooms and storage areas as assigned by the Housekeeping Supervisor and in accordance to the standards and procedures of the Hotel.
  • Performs periodic heavy cleaning of guestrooms as requested.
  • Sets up and organizes all furniture and amenities in guestrooms according to standards of the Hotel.
  • Determines priorities at shift start and plans for daily activities.
  • Maintains the cleanliness, neatness and organization of the housekeeping pantry and office as well as housekeeping carts and trolleys.
  • Checks for items that are not operable and/or in need of repair and reports of such items to the Housekeeping Supervisor.
  • Physically checks discrepant rooms when needed.
  • Replenishes all supplies and amenities in guestrooms as required.
  • Transports trash and waste to proper disposal area.
  • Collects all recyclables and transports to proper recycle bins.
  • Provides turn-down service as required.
  • Check under bed(s), chairs and sofa for debris and remove if present.
  • Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, headboards, AC unit, corners and telephones.
  • Completes reports and any other duties as assigned.
  • Initiates and monitors shift check lists for proper completion of tasks.
  • Assists with monthly linen and supply inventory.
  • Ensures that the department delivers an exceptional level of guest services and is customer focused at all times.
  • Assists guests in room-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
  • Refers comments or complaints to Housekeeping Supervisor or Executive Housekeeper.
  • Make up cribs and rollaway beds.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate.
  • Maintains a "Yes I Can!" attitude with guests as well as empl Have a complete understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene, Health and Safety.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Have a complete understanding of the Hotel’s employee handbook and adhere to the regulation contained within.
  • The Housekeeping Room Attendant understands that business demands sometimes make it necessary to move Housekeeping Room Attendants from their accustomed shift to other shifts.
  • Attends all training sessions as scheduled.
  • Always greet the guests and colleagues.
  • Establish effective employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients and employees.
  • Committed to energy consumption.
  • Committed to promote of saving water consumption.
  • Committed to promote waste management.

 

  1. JOB ACCOUNTABILITIES

 

  • Cleanliness and orderliness of all hotel/ apartment rooms

 

  1. KEY PERFORMANCE INDICATORS (KPIs)

 

  • Daily Room Ratio – 1:26 Including Check Out and Make Up Room

 

 

 

 

 

 

  1. COMMUNICATION & WORKING RELATIONSHIPS

 

External           :

VIP Guests

Guests

 

Internal            :

All Housekeeping Staff

Front Office Staff

Food & Beverage Staff

Human Resources

Finance

Engineering