Michael Page
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IT Service Desk Analyst

Job Description and Requirements

Job description / Role

As an IT Service Desk Analyst, you will have to provide excellent support of the IS environment in the Abu Dhabi and Dubai offices alongside application and systems support to all users within the office. This role can be based from either Dubai or Abu Dhabi.

Client Details

Established law firm implementing leading IT solutions with international offices and a strong presence in the UAE.


* Exceptional telephone and email support to users from all the clients offices globally.
* Handling the variety of walk-in requests to the Service Desk in a professional manner.
* On-site desk side support for the UAE offices
* Excellent incident management; progressing and monitoring through to resolution.
* Audio visual support - meeting room set up and video conferencing support
* Create support documentation and knowledge articles for use by the IS team and the business.
* Support of HP printers / MFP devices

Job Offer

* Competitive salary
* Exciting role
* International environment


* Windows 7
* MS Office 2010 - 2016 including Word, Excel, Outlook, PowerPoint and Access
* Skype for Business
* iManage Desksite / Filesite / Worksite 9
* InterAction relationship management system - web and windows client
* Workshare 7/8/9 including Deltaview and Protect
* Remote assistance technology eg. VNC
* HP printers
* VMWare Horizon
* Active Directory
* Zero Client Technology - Samsung
* Mitel IP Phones and Skype for Business
* Lifesize and WebEX video conferencing
* Basic TCP/IP troubleshooting
* Avaya network switches