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Manpower group
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Messaging and VAS Technical Manager

Job Description and Requirements

Job description / Role

- Support the delivery of the 2019 Global connect business plan and objectives.
- Define the design solution to be implemented to interconnect a new customer (IP, Bind and SS7 links)
- Coordinate the configuration activities of onboarding customers
- Coordinate the service testing before migration.
- Coordinate the pre-migration and the CDR reconciliation
- Coordinate the troubleshooting by engaging all parties (SMS HUB, Firewall, STP, OPCO, .Net);
- Develop reports for SMS service quality and customer satisfaction;
- Develop process to analyze performance measurement & statistics to improve network efficiencies and identify potential problems.
- Implement ITIL service management framework with Managed Services provider and establish governance framework and reporting

The Messaging technical consultant will be accountable to achieve the following objectives
- Leading all operational aspects of messaging and VAS services by ensuring stable, robust and scalable operational processes to support delivery models 
- Ensure and monitor that processes are in place to pro-actively protect consistent service quality to meet contract expectations through acceptable controls and service procedures in line with agreed upon process and standards
- Coordinate the actions of connectivity, testing and Go live with a new customer. 
- Ensure the messaging quality of service 

Role Deliverables
- Solution design of messaging connectivity across the network elements
- Messaging Traffic monitoring and capacity planning for connectivity and the HUB; 
- Fixing issue that impacting messaging quality by proposing a solution and coordinating with all stakeholders for implementation. 
- Driving the implementation of any connectivity to the SMS HUB

Define and optimize the messaging service management
- Lead to provision
- Trouble to resolve 
- Change management 
- Access management

- Follow up on Managed services provider performance and SLA. 
- Tracking and monitoring of end-to-end Messaging service delivery and assurance 
- Remote management and coordination of Messaging service desk actions; 
- Participate to CAB and approve the change request; 
- Ensure that preventive and curative maintenance is properly done by the managed service provider. 

Role Dependencies
- Inputs from VAS business team; 
- Leading Messaging service management;

Requirements

Education
- BA or BS degree (preferably in Engineering or Computer Science) (essential)
- Master’s degree in Engineering or Computer science (desired)

Experience
- 8+ years in relevant experience in the Messaging and VAS 
- 3+ years managerial experience preferably within a SMS HUB provider 

Competencies
- Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint 
- Strong understanding of managed networks 
- Effectively manage processes and solutions to maximize efficient work within the business unit
- Desire to provide inputs for new product development and management
- Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring
- Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
- Work proactively across multiple cultures and languages within the MTN footprint countries
- Strong computer literacy 

Other
- Regional and international travel
- Able to motivate and inspire team members across multiple footprints