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GCG Payment Operations Support Unit Analyst

Job Description and Requirements

Job Purpose:



Manage Payments  and  Transaction Service Operations team (Retail and Credit cards).



Job Background/context:


Country Core operations organization structure is being realigned to Regional Core operation structure basis which the Teams would align itself to Transaction services, Specialized Process operations, SAMs, Delivery Services and Recon  and  Controls. This role is expected to manage Transaction Services and Cards Settlement process.



Key Responsibilities:

  • Manage the daily activities of GCG Payments Operation (both Retail  and  Card’s payments transaction).
  • Act as an SME (subject matter expert), identifies and suggests process improvements for respective product.
  • Applies good understanding of how the Transaction Services team interacts with others in accomplishing the objectives of the area.
  • Uses communication skills to exchange information in a concise and logical way; as well as be sensitive to audience diversity.
  • Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives
  • Ensure effective Co-ordination with CSIPL, Product team, Compliance as required for process Improvements and Enhanced controls.
  • Coordinating and Handling Transaction processing related Queries from RM / Front desk staff.
  • Conduct oversight calls with CSIPL to monitor errors / volumes and improve process.
  • Ensure Process changes are documented and CSIPL team does the necessary modifications in process manuals and implementation of the changes.
  • To perform random sampling of processed transactions on ongoing basis to ensure no controls are missed.
  • Timely handling of escalations and taking open items to closure.
  • To keep the business informed on an ongoing basis on any deficiencies in the documentations and the status of any corrective action/ keeping close follow up for all pending open issues.
  • Ensuring that legal/compliance issues are appropriately escalated as and when needed.
  • Ensure memos/processes designed by business are implemented and executed from an Operations perspective.
  • Monitor the Various financial reconciliations of the unit is being performed on time and accurately.
  • Ensure that the projects are handled end to end and delivery on time for system migrations and enhancements in existing system.
  • Ensure no gaps during planning stage for various system change releases.
  • Ensure Timely escalations on key risk for meeting milestones.
  • Handling of Small size projects end to end independently.
  • Handle Quires from testing partners from Poland HUB.
  • Ensure Performing Post implementation – production validation testing for any system fix.
  • Monitoring of Daily reconciliation and ageing items in Nostro, follow-up on outstanding items for liquidated.
  • Investigation and resolution of all processing issues.
  • Keeping an effective communication and cooperation with external/internal foreign banks.
  • Effective co-ordination with Central bank technology team for any local payment system issues.
  • Ensure robust MCA process in place.


Development Value:

  • The role will give Complex situations to be managed and a solution to be provided.
  • This will be a good learning curve to understand and address diverse process and situation across products and business segments.




  • Minimum 5 + years of banking operations experience on payments processing.
  • Prior experience in payment System implementation.
  • Knowledge on UAE Local payment  and  Clearing systems.
  • Working and implementation experience in Rainbow systems.
  • Experience of Managing teams would be an added advantage.




  • Ability to plan well and prioritize work.
  • Strong analytical skills, Strong communication skills.
  • Computer literate, having experience in Excel/ Word/ power point presentation.
  • Ability to standalone work as well as work with the team






  • Bachelor's Degree




  • Meticulous and organized
  • Thoroughness / Accuracy
  • Ability to prioritize and multitasking
  • Good analytical skills
  • Works well under pressure


Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.