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Officer –Sales Support

Job Description and Requirements

• Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner.

• Responsible and accountable for Complaint Resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensures customer satisfaction.

• Responsible and accountable for managing and recording all live chat leads.

• Responsible and accountable for completing quotations as per requirements.

• Responsible and accountable for overseeing the proper maintenance of the records and entry of the sales data in the system.

• Assists in researching new market opportunities and mapping out potential customers and competitors
• Assist in preparing various sales reports.
• Responsible for providing a positive organizational image to the customer
• Performs any other assignment given by the superior’s time to time

Key Performance Indicators : 

• Quality of customer service and customer satisfaction
• Converting live chat leads into sales meeting. 
• Politeness & courtesy in dealing with customers
• Timely preparation of MIS reports