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BAC Middle East
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IT Analyst / Sharepoint Developer

Job Description and Requirements

Job description / Role

On behalf of our client, a Global multinational company, we are looking to recruit a SharePoint Developer/IT Analyst. The role will involve further development of Sharepoint, Office 365 and to assist the Line Manager in the day-to-day operational activities and administration of the Group’s IT infrastructure. The job holder is responsible for providing IT support to the Group globally.

Duties and responsibilities:
The candidate will be responsible for the following duties:
• Development of Sharepoint
• Log and monitor support requests.
• Troubleshoot and resolve issues within a reasonable timeframe.
• Provide direct 1st/2nd line assistance to Group users, sometimes out of hours due to time zone differences and business requirement.
• Manage end-user expectations in terms of support levels.
• Carry out end-user coaching where needed.
• Be aware of and aim to follow best practices wherever possible.
• Assist in the development, upkeep and application of support procedures.
• Ensure that end-users understand and follow Group IT & Systems policy.
• Perform periodic maintenance of key systems (monitoring event logs, checking status of antivirus, UPS).
• Perform daily/monthly security backups and regularly test integrity.
• Perform regular pro-active systems status monitoring and logging.
• Provisioning (Users, PCs, Communication systems).
• Long term maintenance of relationships, both external and internal.
• Adherence to all Group’s policies, processes, procedures, systems, Employee Handbook and relevant legislation.

Please make sure when sending the cv you mention your experience including Sharepoint development ( if you have not done the development of Sharepoint you will not be suitable for this role )

Requirements

• Degree or equivalent in an IT related subject. Microsoft Certified Professional.
• English – Written & Verbal (Fluent).

The candidate should have experience of major networking components, 
• Cisco and Fortigate equipment, VPNs, LAN & WAN protocols.
• Proven working knowledge of using and supporting user accounts on Windows Server 2008/12/16, Active Directory, SharePoint, Exchange and SQL Server.
• Real-world 2nd line support experience.
• Proven experience running and providing advanced support to popular desktop applications such as Microsoft Office 365.
• Experience provisioning PCs via Imaging Software Experience Supporting Telephone Systems (Mitel) Experience with Samsung and iPhones InTune and MDM.

Please make sure your cv is a WORD DOCUMENT detailing your current salary and full package and your notice period duration.