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Call Center Agents

Job Description and Requirements
Job Description and Requirements
  • Responsible for handling customers’ interactions on behalf of company clients.
  • Responsible for communicating with customers’ interactions via multiple channels.
  • Answering all incoming requests and addressing the customers’ problems in a timely manner.
  • Re-directing requests as per the set processes and taking adequate messages when required.
  • Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.
  • Escalating issues or unresolved queries to the Team Leader or Supervisor.
  • Minimum Experience  6 months - 1 Year ( Cross-/up sell experience ) and E-Commerce Experience.
  • Experience Basic technical background to efficiently use order- and information-systems
  • English Speaker is a must.