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Al Ain University of science and Technology
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IT Support Specialist

Job Description and Requirements

Qualification: BSc. Computer Science/Engineering

 

Certification:  A+, Security +, CCNA and MCITP

 

Location: Abu Dhabi and Al Ain Campuses

 

Job Description:

 

  • Responsible for troubleshoots, repairs and maintenance for computer equipment (e.g. PCs, laptops, VDIs, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems.
  • Responsible to deliver proactive onsite support and knowledge transfer to the customers.
  • Administrate Active directory users, Exchange users management, SCCM system (Servers and users side), cloud computing and apps, Print management solution (Server and users Side).
  • Manage and Produce the university Hardware Standards Technical specifications, for Tendering Purpose, preparing technical studies, technical reports for the purchased IT equipment’s.
  • Supervise the photocopiers maintenance orders, prepare technical specifications, studies, reports.
  • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
  • Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems.
  • May perform routine security checks on the system.
  • Participate in complex technical projects.
  • Routine Maintenance and Installing/configuring new computers/telephones.
  • Maintaining inventory of equipment and supplies (cables, adapters, etc.).
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Setting up new users’ accounts and profiles and dealing with password issues.
  • Conducting safety checks on computer equipment.
  • Coordinates closely with the Ticketing helpdesk.
  • Supports technical needs of conferences.
  • Supports the development and maintenance of department websites.
  • Oversight and management of a 24x7x365 environment which may require some off shift work. This position will also require on-call response to incidents as necessary.
  • Responsible to adhere with all information security policies and procedures of the University.

General Conditions:

 

  • 3 years’ experience in the relevant field (Experience of UAE is a plus)
  • Proficiency in English language, spoken and written.