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Job Description and Requirements

Main Duties:

• To be an ambassador of the hotel, in and outside the work place.
• To always keep the working area clean and well maintained.
• To provide safe working environment using appropriate materials, equipments and supplies. 
• To properly use the telephone etiquette as per Sofitel standards.
• To attend to all guests approaching the Health Club with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
• To offer a warm welcome to all guests and ensure that they enjoy their stay.
• To personally greet and escort the guests rather than pointing out directions.
• To respect the privacy of the guests and the confidentiality of the information.
• To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
• To call the supervisor or manager for advice in serious cases or if an approval is required. 
• To share daily activity highlights with the supervisor and manager including internal and external guest opportunities. 
• To be aware of and to report all guest comments or complaints.
• To be aware of all VIPs visiting or staying in the hotel. 
• To support the activities of the Lifeguards and Guest Service Officers. 
• Participate in all trainings organized by Sofitel. 
• To daily follow the checklists.
 To report any equipment malfunction to the Health Club Manager and follow up accordingly.
 To assist in maintaining the gymnasium area (floor, mirrors, fitness machines, etc. ) 
 To regularly check the swimming pool area and liaise with the Lifeguard on duty.
 To comply and reinforce the safety regulations and procedures of the hotel.
 Assisting clients in all aspects regarding their treatment with complete information about the types of treatments offered, products used and working methods.
• To continuously maintain and service all equipments related or assigned to the department, as specified in equipment manuals.
• To be flexible with working hours.
• To project a positive and motivated attitude.
• To be fully conversant with first aid. 
• To oversea the operation when the supervisors are not present.
• To alert the Chief Security Officer/ Health Club Manager/ Manager on Duty/ Resident Manager/ General Manager in case of an emergency.

Other Duties:

• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required