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Chief Executive Officer (CEO) - Specialized Hospital

Job Description and Requirements

PRIMARY DUTIES AND RESPONSIBILITIES

PLANNING AND OPERATIONS

- Provides senior management of all aspects of the Hospital's clinical operations 
- Supervises and directs managers and on-site direct reports from other departments.
- Coordinates the desired accreditation applications and regulatory licensing requirements of the facilities. 
- Initiates, manages and monitors appropriate interventions to ensure compliance with local healthcare regulations or accrediting organizations and licensure requirements.
- Collaborates with the rest of the executive team to optimize the growth and performance of the practice and surgical center, as measured by the financial statements and volumes of patient visits.
- Responsible for strategic and fiscal planning, management, and accounting for the practice. 
- Responsible for planning of future growth by assessing existing and future program needs, establishing priorities and identifying fiscal and human resource needs for future development. 
- Participates, as required, in faculty recruitment activities. Establishes schedules and identifies staffing needs for new faculty as recruited.
- Reviews and acts on inspecting agencies' reports, and keeps department leadership informed. Ensures that the facility complies with all regulatory requirements, including obtaining and maintaining credentials, certifications, and accreditations needed for operations of the practice. 
- Develops an efficient and effective collaborative relationship between team members , while fostering a positive working relationship. Emphasizes communication between management and staff in an open and positive manner, by holding regular meetings.
- Monitors the quality of clinical outcomes and patient satisfaction through the collection of relevant and valid metrics .
- Participates in the evaluation of and investment in information technology applications to achieve improvement in patient safety, clinical outcomes, physician efficiency or financial performance. 
- Coordinates maintenance of all facility space, equipment, instruments, utilities, furnishings, and grounds.
- Maintains a comprehensive and effective communication and management style that is open, interactive, communicative, and engaging and promotes a common understanding of the market, vision, and strategy of the practice. Promotes a culture of two-way communication and creates opportunities for physician/staff participation in decision process.
- Collaborates with other executives, planners, and architects, and participates in discussions and decision-making relating to the future uses of practice space and satellite buildings. Responsible for all facility improvement and expansion projects 
- Coordinates the medical office building schedule and ambulatory surgery schedule with the physician logistics department.

MARKETING AND DEVELOPMENT

- Coordinates with the Marketing and Public Relations Department to publicize the practices and the services of the hospital. 
- Develops internal training for employees and potential programs for community education. 

FISCAL/FINANCIAL MANAGEMENT

- Collaborates with fiscal affairs and finance departments in the development and preparation of annual budget, revenues, operating expenses and capital expenditures. Implements and complies with fiscal policies and reporting procedures in accordance with the university's guidelines. 
- Works to optimize the financial performance of the hospital by improving the revenue cycle and managing expense control as appropriate through reviews of expenses and staffing requirement based on productivity and measurement.
- Collaborates with the rest of the management team to optimize the growth and performance of the practice and ambulatory surgery centers, as measured by the financial statements and volumes of patient visits.
- Responsible for strategic and fiscal planning, management, and accounting for the hospital. Responsible for planning of future growth by assessing existing and future program needs, establishing priorities and identifying fiscal and human resources for development. 

HUMAN RESOURCE MANAGEMENT

- Supervision of the HR functions. Such duties include, but may not be limited to recruiting, hiring, counseling, evaluating, and terminating staff in accordance with policies and procedures. 
- Responsible for continuous staffing review for both quality and quantity while growing the staff to meet increasing patient demands. Develops and provides site-specific orientation and training programs for staff. 
- Ensures that the Human Resources Policies and Procedures are implemented and adhered to. Establishes policies to appropriately and effectively support high quality, highly satisfied and cost-effective patient care in accordance to the policies. 
- Responsible for the overall efficient utilization of all clinical and ancillary service areas.
- Maintains open lines of communication with the office of Professional Affairs and Medical Human Resources. Supervises employee relations, conflict resolution and grievance procedures. Responsible for compliance with employment laws and guidelines.
- Implements supervisory growth and development program and uses supervisory tools and methods to maintain fair and consistent policy application across the practice.
- Participates in planning, promoting and conducting organization wide performance improvement activities using six-sigma or other endorsed programs. Develops and directs performance improvement monitoring activities reporting progress toward achieving quality management goals.

OTHER

- Maintains professional affiliations to enhance professional growth and remain current with the latest trends in healthcare, and specifically the delivery of ophthalmic care.
- Performs other duties as requested by the senior executive team.

Job descriptions are not intended to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. Management reserves the right to revise duties as needed.

Requirements

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

- Experience managing a physician practice, health care facility, or related health care management experience required 
- Excellent problem solving skills and the ability to identify opportunities to improve process
- Superior leadership skills and experience, particularly in cultivating a high performing leadership team and in developing and maintaining excellent relations with faculty and staff at all levels
- Excellent written and verbal communication skills are mandatory as well as basic computer literacy and skills
- Strong financial management skills since must be able to identify opportunities to improve operating efficiency, increase revenues and effectively control expenses
- Ability to translate vision into a strategic plan and execute the plan with excellence
- Experience developing revenues and optimizing the revenue cycle in a clinical setting; a solid understanding of the financial dynamics of a clinic site
- Excellent presentation, communication, organization, and conflict resolution skills and capabilities
- Ability to balance strong business capabilities and high business ethics with a commitment to clinical and service excellence
- Ability to effectively analyze complex business issues/problems and lead/influence individuals and groups in developing and implementing successful resolution tactics
- Ability to set and maintain high standards of performance in a collegial environment, holding people accountable for achieving deliverables. This individual will be an outcome driven leader
- Excellent managerial skills with a serious commitment to coaching, mentoring and developing people
- A results oriented individual with a reputation of doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the enterprise ahead of personal interests
- Excellent interpersonal skills with the ability to relate to people at all levels of the organization in research, education and clinical enterprises
- High degree of resilience, persistence and the ability to thrive in an environment of rapid change
- A high sense of urgency and experience operating effectively in a fast-paced environment requiring the skill to handle multiple priorities simultaneously
- Ability to operate in a matrix environment; handles ambiguity well
- Excellent written and oral communications skills
- An individual of unquestioned integrity

EDUCATION REQUIREMENTS

- Master's Degree (preferably MBA, MHA or MPH) and/or equivalent combination of experience and education preferred
- Bachelor's Degree required

WORK EXPERIENCE REQUIREMENTS

- Minimum of seven years of progressive and effective leadership experience in a healthcare environment (preferably ophthalmology related) of a large and complex organization with multiple sites and locations.