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Front Desk / Receptionist

Job Description and Requirements

Job description / Role

Front Desk / Receptionist / Customer Service representative (Female Arabic)

- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. 
- Optimizes patients'' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. 
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. 
- Comforts patients by anticipating patients'' anxieties; answering patients'' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records. 
- Maintains patient accounts by obtaining, recording, and updating personal and financial information. 
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. 
- Helps patients in distress by responding to emergencies. 
- Protects patients'' rights by maintaining confidentiality of personal and financial information. 
- Maintains operations by following policies and procedures; reporting needed changes. 
- Contributes to team effort by accomplishing related results as needed.


Qualifications / Skills Expectations for Ideal Candidates 

- Arabic National 
- UAE Resident 
- Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus