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Systems Engineer - Cloud Infrastructure Architect for SAP

Job Description and Requirements

Position Overview 

The Systems Engineer provides pre-sales technical support to the field sales teams during the sales process. He is accountable for the technical validity of the solution in terms of its fitness to the customer’s technical requirements and the company’s solution offerings and service capabilities, aligning with the customer’s strategic goals in terms of cloud adoption for his business-critical systems of record. 

Being SAP applications at the core of Virtustream’s business, designing cloud optimized architectures for SAP applications is at the core of your everyday job, which requires as a minimum basic understanding of the various SAP applications stacks and their technical architecture principles. 

Principle Accountabilities 

Define the overall Virtustream solution for the customer and make presentations on all aspects of company services and solutions 
Assist Sales staff in assessing potential application of company’s services to meet customer needs 
Prepares detailed solution specifications for the purpose of selling high-end / high-value / high-complexity services and solutions 
Conducts customer needs analysis 
Provides project detailed scoping 
Coordinates internal specialists and inter-department activities 
Assists sellers in creating demand for Virtustream’s services and solutions 
Requires a high degree of technical competency to respond to customer needs and to discuss the service and solution capabilities and applicability with technical users / buyers 
Customarily and regularly engaged at client facilities and delivers high impact presentations leveraging strong technical skills 
Principle Responsibilities 

At this career level, the Systems Engineer is expected to: 
Support complex accounts 
Gain access and manage relationships with intermediate technical teams and department level IT leaders 
Assess and verify approach/method to selling complex solutions and services 
Verify operability of complex solutions and services configuration within the customer’s environment 
Understand, analyze and apply industry and market knowledge to position value of the solution 
Understand and articulate strengths and vulnerabilities of the competition 
Consult with other sales engineers, leaders, or cross-functional technical groups to ensure consistent approach/application in complex accounts 
Act as Intermediate level sales engineer with in-depth understanding of Virtustream solutions and services portfolio 
Qualify complex sales opportunities in terms of customer technical requirements, competition, decision making process and funding 
Present the design and value of proposed solution and business case to customers, prospects and management at a senior level 
Understand and articulate third-party and/or partner’s role to create and position our solution 

Desired Skills: 
Exhibits a broad base knowledge of multiple or related industries as well as an acute business understanding 
Has specifically a baseline knowledge and understanding of the architecture and capabilities of the following: 
Cloud in the flavors of IaaS, PaaS and SaaS 
SAP’s Applications Portfolio and Product Roadmap like: Digital Core, S/4 HANA, B/4 HANA, Hybris, C/4, Industry Solutions 
SAP’s Database and Technology Components like: Netweaver, HANA Platform, SBOP, ASE, IQ, DataHub, SCP, LAMA, SSM 
Virtualization technologies like VMware vSphere 
Leverages appropriate internal people and teams to support the selling and customer care processes in Virtustream’s solution space 
Articulates to customers how our solutions and services integrate with the customer’s existing network, security, operational and service management processes and tools 
Stays abreast of current cloud industry trends and how our customers are being impacted, and what that means for Virtustream 
Working and demonstrable knowledge of ITIL at least at a basic level 
Native Arabic Speaker with fluent oral and written communication skills in English 

Desired Education and Experience: 
Typically requires 8+ years of related experience with a Bachelor’s degree; 
or 6+ years with a Master’s degree 
Has worked with SAP applications either designing infrastructure solutions to support them, working in their implementation, or supporting their operation 
Has at some point in time worked or closely collaborated with an IT organization in charge of architecting, implementing or operating core business critical applications in support of very demanding performance and availability SLAs