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Holiday Inn
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Receptionist

Job Description and Requirements

JOB DESCRIPTION:

  • Provide a friendly, welcoming experience by greeting guests as they enter the hotel.
  • Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests.
  • Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures.
  • Operate the hotel key control system while strictly following all key safety & security procedures.
  • Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day.
  • Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller. Listen, identify and resolve the caller’s need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the company’s policies which ensure sensitive guest information and privacy is maintained.
  • Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program.
  • Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory.
  • Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services.
  • Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with the hotel again. Escalate issues in a timely and appropriate manner to a supervisor or manager when necessary. Notify the hotel manager of all guest concerns to ensure proper follow-up.. Process 100% Satisfaction Guarantee requests according to policy.
  • Ensure lost-and-found items are treated with care, reported and stored according to company policies.
  • Perform all job duties with the utmost attention to safety and security measures which are outlined by the company safety and security manual, employee handbook and other company materials.

REQUIREMENTS:

  • Saudi National
  • Gender: Female – Male
  • Fresh Graduate or Experienced
  • Education: Min High School - Max Bachelor
  • Excellent communication skills in English
  • Quick learner, multitasker and team player