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Key Accounts Executive - DULSCO (QATAR)

Job Description and Requirements

• Be the primary point of contact for assigned accounts. Act as the point of liaison between assigned customers and internal teams.
• Build, nurture and maintain relationships and trust with customers to enhance customer services and ensure that we retain (KEEP) all existing accounts.
• Act as the interface between the customer (account stakeholders) and relevant Dulsco divisions.
• Assist with administering the on-boarding of new (GET) clients, working closely with Sales (Falcon) team peers to ensure a seamless transition.
• Engage and assist customers through all communication means – inclusive of email, phone, online presentations, screen-share and face-to-face meetings as required.
• Develop and pursue a GROW (up-selling and cross-selling) sales approach to contribute to account growth and greater understanding of customers’ needs. 
• Leverage relationships and support business pitches to enable GROW sales and close deals. 
• Administer and track the effectiveness of account initiatives.
• Capture contextual events of customer interest from open source and social media research. 
• Track and forecast account factors and apply them to development of sales strategy. Inform the development of business plans to provide growth prospecting focus.
• Provide quotations and assist with the compilation of tenders and quotations as required. 
• Participate in educational opportunities including reading professional publications and investing in personal and social media networks to enhance market knowledge and add value to customers.
• Work closely with operations and HR/CRT as required to ensure that Dulsco delivers and maintains exceptional client mobilisation and service. 
• Monitor and track customer satisfaction through provision of support to Net Promoter Score survey collation.
• Provide input to online and software tools to monitor and analyse customers’ use of DULSCO, broken down by sector and service. Use this information to target account growth.
• Support AR collection by applying pressure through existing relationships for resolution of late payments. Actively pursue and assume direct responsibility for AR collection in the period of 30-60 day DSOs. 
• Monitor contractual terms in order to provide advice on contract renewals, particularly in respect to client win themes, price sensitivity and the potential to improve payment terms and processes.
• Ensure that account management is kept in line with commercial terms. Safeguard the timely and proactive renewal of contracts to limit commercial (KEEP) exposure. 
• Ensure all hard copies of contracts are transferred to the Legal Counsel for record. Place all soft copies in the Camel team contract repository.
• Support finance as necessary to ensure timely and accurate invoice submissions.
• Support initiatives to reduce payment lag and support healthy cash flow/working capital outcomes. Promote e-billing and online payment across all customers.