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Assurance - Academy - Senior Course Administrator

Job Description and Requirements

Job description / Role

Line of Service
Assurance

Specialism
Assurance

Management Level
Senior Associate

Job Description & Summary

The Senior Course Administrator will be the primary point of all course administration and operational activities. This person will work closely with the Director and perform a wide variety of operational activities for Professional Qualification courses (PDs) including execution of budgeted programmes, scheduling and updating administration.

Responsibilities

- Handle post enrollment delegate queries relating to administrative matters, scheduling, materials, attendance and progress reporting of PDs and or PQ's
- Work with the Course Managers and Director on scheduling and timetabling, and liaising with Operations on resourcing requests including room bookings. 
- Ensuring schedules and course updates are communicated to Programme Advisors
- Create, add and edit courses, update prices, schedule and manage events, assign instructors, update attendance, progress and communicate events on Administrate. Updating and maintaining Administrate to ensure validity and completeness
- Communicating effectively with clients / customers (internal and external), ensuring minimum response times
- Create feedback summaries and communicate summaries to Course Managers/Director.
- Maintain delegate progress reports and communicate this to Course Managers. Progress Reporting of internals to L&E Manager
- Providing support for material branding (formatting, adjusting, branding, and printing) as per PwC's brand guidelines
- Maintain and update customer data within the Administrate system
- Preparation of Legal Purchase Orders for supplier payments.
- Preparing quotations for potential clients (corporate and public).
- Managing project (course) codes
- Invoicing and liaising with Central Finance for payments
- Preparing and managing debtor reports, and liaising with course managers re debt collection.
- Stakeholder reporting (Revenue and profit forecasting, preparing regional monthly management report).

Requirements

Requirements

- Hold a degree in Business or a relevant subject
- 3+ years of course administration experience
- Experience in the professional training services preferred
- Intermediate level of technical proficiency and computer literacy particularly with Word, Excel, CRMs, and LinkedIn
- Familiarity with Administrate or other CRM platforms will be a plus
- Excellent communication and organizational skills
- Ability to work well in a team as well as independently
- Flexibility in working hours (evenings, weekends as and when required)