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Motor Claims Team Leader

Job Description and Requirements

Job Requirements:

  • Bachelor degree in Business, Insurance, Law or a related field, from a reputable university
  • 5+ years’ experience in motor claims is a must
  • People management skills with the ability to lead and influence others
  • Strategic mindset with the ability to work under pressure and meet deadlines
  • Excellent interpersonal and customer service skills
  • Fluent in Arabic and English, French is a plus

Job Description:

  • Supervises the proper application of the department’s policies and procedures as well as the work performance of the department team
  • Follows up with branches in respect of communicated instructions
  • Reviews the claims registers and KPI’s and proposes related action
  • Approves escalated claims from the branched in accordance to the Authority Matrix and escalates to the Head of Claims where required
  • Follows up on the recovery collection with the branches
  • Attends and provides guidance iro of non-frequent/problematic/suspicious claims
  • Attends and drives OS Claims Reviews and report’s findings/results to the Head of Claims
  • Maintains Records of Ex-gratia claims
  • Identifies and reports to the Head of Claims the claims exceeding the company’s priority in respect of the claims subject to excess of loss reinsurance
  • Reports the developments on large claims to the Head of Claims
  • Attends seminars as per approved plan and provides orientation and on-the-job training to new employees and trainees
  • Participates in the yearly PM assessment in accordance with the yearly set objectives
  • Performs other related duties as assigned or requested by the Direct Superior