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Cath Lab Specialist

Job Description and Requirements

Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They are able to partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and run and optimize operations. 

MAIN PURPOSE OF JOB 

The post holder will report to Service Delivery Lead IHS MEACAT and will have responsibility for ensuring that the managed services to our client meets the required standard of service delivery. 

- The Cath Lab Supervisor is a seasoned professionals with in-depth knowledge of the healthcare value chain, as well as a breadth of experience within their specialty. 

- The Cath Lab Supervisor is expected to provide professional leadership and effective management of the Managed Service. 

- The Cath Lab Supervisor is in charge of the operations and accountable for the performance delivered and will drive client performance management and team management/coaching. 


The post holder will promote exemplary clinical standards, high levels of efficiency in all areas, motivated local staff teams and highly satisfied patients for IHS within the Service. 

- The Cath Lab Supervisor will partner with the client, Service Delivery Lead and Capabilities to drive operational performance, implement growth strategies, streamline patient and therapy focused care pathways, 

- He/she will influence key stakeholders by developing well-articulated situation analysis and business case for change, establish road-map and develop actionable plans for immediate improvement and costs savings within Cath Labs, drive implementation, coach and develop local project or staff resources. 

- In absence of a dedicated Material Analyst, the Cath Lab Manager will perform all required material management activities and as such performs a hybrid role, where the material management responsibilities include material handling, ordering, inventory management, reporting and analysis. 

MAIN JOB DUTIES AND RESPONSIBILITIES 

Professional Standards and Leadership 

· 
Implement and maintain best Cath lab practice ensuring exemplary clinical standards and excellent operational service delivery; develop and support business initiatives, policies and strategies which insure the delivery of high quality treatment and care within all facilities. 

· Encourage and initiate participation in audit and service evaluation by staff members. 

Service Management 

· Responsible for efficient and effective operation of the services and department. 

· Responsible for operational excellence and efficiency programs. 

· Responsible for Servicing and maintenance of capital and non-capital equipment contracts. 

· Responsible for the Material Management Service, including material availability, inventory levels, the provision of the inventory management system and performance reporting. 

Service Development Programs 

· Work with IHS Consultants in coordinating the launch of operational excellence and continuous improvement programs and service development initiatives with the Hospital. 

· Work with IHS Consultants to facilitate service growth within the local commissioning constraints, requirements and infrastructure. 

Staff Management 

· Maintain and implement workforce plans including goals and objectives where applicable. 

· Ensure that training needs are identified, so training can be provided in all relevant areas. 

Budget and system management 

· Monitor the work and use of resources of the facility, collect required information, prepare analyses and provide reporting to the client, IHS Service Delivery Lead and regional leadership about the activities, operational and financial performance delivered. 

· Ensure Corrective and Preventative Action planning is in place and forms part of the measurement and reporting process for Key Performance Indicators (KPI); ensure all contractual KPIs are met. 

Health, Safety and Risk 

· Ensure good health and safety practice applies throughout the department for staff and visitor training during allocated shifts, including radiation safety monitoring. 

· Responsible for monitoring, reporting and responding to, adverse incidents, patient complaints and Never Events and for following all relevant hospital protocols. 

Process Improvements: Execute local process improvement initiatives to manage expectations of 

· all parties involved in operations. (Service Delivery Suppliers, back-office, hospital). Review all current processes, update, create and document, in-line with current Medtronic standard operating processes and submit as a template for future projects. 

Material Management 

· Analysis and Reporting: Proactive report generation and audit to fulfill contract obligations, identifying activity and performance levels and addressing performance improvement opportunities.Run all ad-hoc and standard reporting as required by Service Delivery Management, Medtronic Finance and Back-office. Create and manage activity logs, error logs, Tracer report where required manually generated reporting based on analyses of collected data from various sources. Provide input to the Cath Lab Supervisors for monthly Operational performance reporting and Quarterly Install-base reporting. Follow up on performance issues and provide feedback information to back-office, IHS on-site staff, hospital and suppliers. 

· Material Management System Subject Matter Expert: Become an expert user of ‘Digital Platform’ - Inventory Management system and the local point of contact for all related issues updates and enquires. Provide Digital Platform training to IHS new hires in Lebanon if / as required. 

· Material Handling: Receive materials on-site according to specified goods receipt procedures using barcode scanning. Transfer goods to IHS depot on-site and ensure storage is done according to Good Storage Practices. Replenishment of Shelves and cabinets in the Cath Labs ensuring availability of stock in the right quantity at the right location. Collect and process/dispose packaging material of packaging material as required. Work with hospital logistics/warehousing team and suppliers logistics providers as required. 

· Oversight of material consumption: Responsible for the daily accurate recording of material consumption, following agreed process of local delegation to staff when providing absence cover 

· Procedure Audit: Using the Inventory Management System to perform regular procedure audits to ensure accurate traceability, accurate system and physical inventory records and complete consumption recording. 

· Returns Management: Main point of contact and organize returns to all suppliers through agreed processes, liaise with back-office, suppliers and manage IHS and hospital expectations around this. 

· Obsolescence & short Use By Date (UBD) Management: Monitor and implement initiatives to decrease the obsolescence risk to the hospital solution portfolio, Manage PAR Level (min/max inventory levels). Use performance indicators to track Slow-moving, Obsolete, Gains & Losses . 

· Support product planning:Partner with back-office, Medtronic BU’s and Supplier Sales team to review stock levels in regards to new product launches, initial ordering, master-data setup. Provide periodic material demand forecasts to suppliers based on historic and projected consumption. 

· Define order requests:Define required order quantity and place requests at the back-office for ordering. Followup order to actual receipt and back-order management together with back-office.

JOB QUALIFICATIONS 

· Educated to Degree Level 

· Fluent in English; French and Arabic is an added advantage. 

JOB EXPERIENCE 

· Previous management experience in a Cath Lab or OR environment. 

· A proven record of success in managing significant operational/strategic change whilst developing and maintaining the provision of a high quality service. 

· 
Experience of budget control, audit process and quality is preferred. 

Experience of working in Supply Chain / Inventory Related Roles or Data Analyst roles. 

· Knowledge of Cardiology / cath lab materials is preferred 

· Knowledge of the local supplier market, reimbursement system and regulatory requirements for the Medical Device sector is preferred 

· Experience of working with private companies in the healthcare sector is a plus 

Experience in a large multinational company is a plus 

Experience in project management, lean and process improvement is a plus 

SKILLS/COMPETENCIES 

· Good partnering and collaboration skills. Ability to interact with multinational employees on different hierarchy levels. Ability to manage, motivate, support, develop and lead a department. 

· Customer- and business-focus and understanding. 

· Project management, and leading to results through influence. 

· Good communication and presentation skills with the ability to liaise and negotiate effectively at all levels. 

PHYSICAL REQUIREMENTS 

· The post holder will be resident in the proximity of Beirut. Additionally occasional travel might be required in support of other managed Cath labs operations/projects across Lebanon as required. Travel will be max 25%.