Al Andalus Trading Company
This job is closed

Manager Credit & Collections (Retail)

Job Description and Requirements

Job Description

Providing performance reports to higher management (target-activities, results, and budget);
Ensuring compliance with Company vision and strategy;
Meet and exceed management targets;
Developing policies and procedures of operation;
Providing solutions to collection problems;
Selecting, developing and leading retail collectors;
Providing action plans and monitor implementation to the staff;
Allocate the debtor's files to collectors according to their experience and capabilities;
Developing and updating the policy of skip and under tracing;
Apply the necessary control measures to ensure external agencies compliance with company's policy;
Evolving strategies to increase recovery;
Prepare monthly target plan;
Responsible for the allocation of debtors files to the collectors according to their experience and capabilities;
Ensure that every employee has understood and is fully trained on his job responsibilities;
Implementing key performance indicator to use it as a tool to monitor the productivity;
Training, motivating, and leading collection the team;
Ensure that proper follow up has been done on all the cases as per the collection process;
Evaluating staff performance on regular basis and preparing appraisal form;
Ensure implementing all measures of protecting the information security of the operation;
Ensure that operation budget is prepared, reviewed and approved;
Ensure that the filling system is well organized and all the files are well arranged.


At least 5 years’ experience within electronic retailing and distribution with at least 5 years credit and collection management experience;
Strong negotiation skills;
Excellent analytical skills;
Strong communication and presentation skills required to communicate and make a case for business plans as well as daily communication with management, collection teams and customers.