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 Al Andalus Trading Company
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Showroom Manager

Job Description and Requirements

Job Description

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; leading the execution of effective and efficient store operations.
- ­ Manages and leads staff in achieving store targets;
- Tracks store performance data (i.e. daily sales, best sellers, weekly forward demand, etc.) and responds with solutions that drive commercial success; 
- Plans and prepares work schedules and assigns employees to specific duties; schedules break periods, work hours, and vacations;
- Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels;
- Inspects merchandise to ensure it is correctly priced and displayed;
- Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store;
- Manages all checkout functions by processing sales transactions and refunds, monitoring cash drawer amounts, and maintaining checkout area; also oversees coverage of registers and store supply usage & performs opening procedures;
- Leads service by example and ensures highly visible and effective customer service management at all times;
- Actively monitors customer satisfaction and feedback systems to drive continuous improvement;
- Monitors and evaluates staff performance and training needs;
- Coaches/ trains, motivates and inspires team members to accomplish store goals and maximize their individual performance;
- Ensures compliance of employees with established location security, sales, cleanliness and record keeping procedures and systems;
- Reports to the Senior Retail Operation Manager and Head of Retail on showroom operations, performance and resource.
 

Skills

- 5 years relevant sales experience; 2 years proven supervisory experience;
- Excellent selling, negotiation, leadership, communication, persuasive, problem solving, organizational and planning skills;
- Commercial awareness; the drive to succeed and the ability to motivate the team;
- Ability to understand figures (margin, profit, stock control and productivity) and act upon their interpretation, as well as knowing how to compile budgets and forecasts;
- Excellent command of Arabic and English both written and spoken;
- Related computer literacy (MS Office, related business software).