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IFS, Human Capital Operations Manager

Job Description and Requirements

Job description / Role

Line of Service
Internal Firm Services

Not Applicable

IFS - Human Capital (HC)

Management Level

Job Description & Summary
Dedicated point of contact for all Human Capital issues in the offices or SSC. Proactively identify issues and ensure HC service delivery directly or indirectly through the relevant HR contact.

- Work towards achieving the goals of the People Team Function within budget 

- Act as a reference for enquiries about HR Administration policies & procedures for all employees, and escalating issues or enquiries not served in current policies to specialised teams 
- On board and integrate new employees into the organization 
- Liaise with the central HR team in effective implementation of all HR systems and procedures 
- Work towards being a high quality internal service provider and to ensure that all HR business support requirements on the ground 
- Deliver employment certificates/letters 
- Act as a key resource and liaison to other functional areas of the business, building productive cross-functional relationship 

- Support implementation of HR policies for the offices 
- Report HR activities and data on a regular basis, including benefits information, census data, and loss ratio information to support in decision making 
- Assist whenever needed, the Recruitment and career development managers by securing logistics required for training, On boarding, recruitment 
- Adhere to processes and standards for service delivery and support implementation of them 
- Coordinate with relevant HR contacts to ensure timely and effective HR service delivery 
- Investigate disciplinary matters and provide information to the concerned parties with regards to ethical and legal considerations 
- Proactively identify and address the HR services needs for the offices 
- Suggest improvements to processes 
- Act as the point of contact for audit investigations data and documents 

Learning & Growth
- Support improvements in the HC Operating model, specifically the increased delivery of standardised services. Look for areas of continuous improvement across the HC Operations function 
- Promote collaboration, trust and improvement between team members and across the People Team 
- Work on specific projects related to HR initiatives as assigned 
- Demonstrate a culture of continuous learning within the HC Operations and Employee Relations team and benchmark against best practices in the HR industry and country specific 
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed 


- Bachelor's Degree in Human Resources, Psychology or Business Management 
- Professional Certification in Human Resources is preferred 

- Fluency in spoken and written English, Arabic is an advantage 

Overall Experience
- 5+ years of HR experience of which 2+ years of relevant experience. 

Specific Experience
- Previous HR generalist experience with understanding of the employee lifecycle, including recruitment, performance management, talent development, employee relations and compensation and benefits 

Knowledge and Skills
- Knowledge of labor laws is preferred 
- Knowledge of HR best practices and processes 
- Excellent interpersonal and communication skills 
- Excellent team building and relationship building capabilities 
- Ability to maintain highly confidential information 
- Strong customer service orientation with ability to use patience and diplomacy to handle issues 

Travel Requirements