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Program Manager

Job Description and Requirements

Program Manager - Kuwait

Deliver business value through Right and Fast partnership 

Achieve the development of on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will achieve revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders 

Responsibilities

  • Write a detailed daily / weekly report for each job location and submit to customer/ Service Lead
  • Maintain Time sheets for billing purpose
  • Escalate issues and follow-up in order to solve them in the agreed time frame
  • Report possible future failures, disturbances and other opportunities for improvement.
  • Estimate materials costs and quantities provide the information to Service Sales.
  • Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader.
  • Follow the Honeywell SOPs, HSE and quality systems while delivering the periodic maintenance services as well as the execution of spot services
  • Achievement, measurement and reporting of performance indicators and site service objectives.
  • Carry out hazard and risk assessments for all tasks as per company policy and procedures.
  • Report near misses, incidents and other opportunities for improvement.

Be the face of Honeywell to with end-users, peers, and competitors in a conference setting 
Learn end-to-end product and solution development and delivery of Honeywell products and solutions 
Become a technical expert for complex Honeywell solutions/product offerings

Created with SnapValidate customer requestEducate customer and field techniciansWrite documentation used by field techniciansEnsure Right and Fast DeliveryYOU MUST HAVE

  • Bachelor's degree in Engineering
  • Previous industry experience in handling the service of Honeywell Experion PKS DCS systems
  • Proven knowledge of HSE procedures

WE VALUE

  • Capacity to handle issues and customers at site and solving issues to the satisfaction to all stake holders
  • Previous technical/installation experience
  • Previous customer service experience
  • Good written and oral communication
  • Advanced Degree
  • Good presentation skills

INCLUDES

  • Continued Professional Development

ADDITIONAL INFORMATION

  • Category: Engineering
  • Location: Mina Abdulla Office; Al Wafra Road 306, Shuiba West.Industr.Area,bl.5, Kuwait, AL KUWAYT 13069 KWT