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Solution Customer Representative

Job Description and Requirements


Responsibilities 
· The Solution Customer Representative will manage infrastructure solution sales and work with the team of sales representatives who are responsible for the sale of IBM products, solutions and/or services to meet/exceed key business measurements and reporting requirements. 
· As an IBM Solution Customer Representative you need to be a role model, drive a culture of sales eminence and deliver client value. 

· Enhances sales performance by optimizing territories and routes to market, utilizing account planning, TOP, etc. 

· Effectively communicates sales strategy to motivate employees, create a high-performing and collaborative environment, and unify team IBM. 

· Understands the clients strategic business objectives and business processes/metrics, including their organization, financial decision-making process and business challenges. 

· Applies an understanding of the clients industry, including industry trends/dynamics, key performance indicators, industry financial measurements, and key industry players and competitors 

Environment: 
· Business unit, country, or international professional mastery related to operations, strategies, and objectives in leading edge or critical situations. 

Communication/Negotiation: 
· Teamwork at highest levels. Plan and conduct complex negotiations reaching lasting agreements and commitments. 

Problem Solving: 
· Anticipate, create and define innovative and visionary concepts in strategic environment. 

Contribution/Leadership: 
· Develops and implements product, market, business, or technology strategies with executive review. Has vision of overall strategies. Contributes to policy making. Recognized as an expert and leader by members of a field, related functions, and multi -country organizations. Leads business unit, country, or international teams, conducts special projects, or manages functions or strategic departments. 

Impact on Business/Scope: 
· Accountable for business unit, major country, or international projects or programs. Responsible for committing multiple resources and achieving customer satisfaction, cost, expense, revenue and other business measurements of critical importance. Responsible for quality output/value add for highly visible products, services and future business development. 

Required Technical and Professional Expertise 

10+ years experiences in Sales in IT Services 
IT Services Sales experience 
Infrastructure background, Hybrid IT 

Preferred Tech and Prof Experience 

None