Norwegian Refugee Council (NRC)
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Technical ICLA Assistant - Zarqa "Nationals Only"

Job Description and Requirements

Technical ICLA Assistant - Zarqa "Nationals Only"

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

All NRC employees are expected to work in accordance with the organization’s core values:
dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our
actions and relationships.

The Technical Assistant position within NRC’s Information, Counseling and Legal Assistance (ICLA)
programme is a challenging humanitarian position responsible for direct provision of information and
counseling to Syrian refugees and vulnerable Jordanians on various topics including legal and civil
documentation, housing, land and property rights and work rights both in field outreach and in NRC’s
legal clinics. 

Generic responsibilities:

  • Adhere to NRC policies, tools, handbooks and guidelines.
  • Assist a range of support with the implementation of the Core Competency portfolio
    according to plan of action.
  • Implements independently procedures and activities within own function or core
    competency as delegated.
  • Responsible for organizing and delivery of tasks in line with priorities and standards.
  • Develop and maintain knowledge of the specialist area of work in which technical assistance
    and support is being provided, in order to be most effective in supporting the team.
  • Use initiative in day to day problem solving in line with agreed procedures, priorities and
    standards for the area of work.
  • Prepare and develop status reports as required by management.
  • Ensure proper filing of documents.
  • Promote and share ideas for improvement in your area of expertise.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles
    within NRC and amongst beneficiaries served by NRC.

Specific responsibilities:

  • Stays updated regarding the internal procedures and thematic guidelines
  • Delivers legal awareness sessions (LAS) and individual counselling to NRC Syrian and Jordanian beneficiaries on various topics including legal and civil documentation, housing, land and property rights and work rights
  • Prepares and supports legal assistance to NRC beneficiaries;
  • Ensures protection mainstreaming in field activities, including identification of cases for
    protection referrals
  • Undertakes day-to-day data collection and data entry related to field activities and
    participates in field mapping exercises.
  • Participates in the proactive supervision of ICLA volunteers 

Our Ideal Candidate:

We are looking for a good candidate with a minimum of one year previous experience in relevant field.  Experience working in complex and volatile contexts, experience from working within technical expertise area in a humanitarian/ recovery context. Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification. Documented results related to the position’s responsibilities. Knowledge of the displacement context in Jordan and to have basic knowledge about data management and computer skills. Native fluency in Arabic and intermediate fluency in English 

 We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.


Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Contract period:   till 30th of September 2019 

Salary/benefits:   842 JOD "subject to social security"

Duty station:       Zarqa 

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.