International Rescue Committee
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Deputy Manager -Labor

Job Description and Requirements


The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities that support them, as well as with those who remain within their homes and communities. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure.

As a global humanitarian organization, the IRC has unique capabilities – and is particularly known for rigorous research and evidence-based programs. A key initiative that supports this strategy is the IRC Research & Development (R&D) lab, aimed at investing in the design, development, and scaling of new humanitarian interventions and delivery models. The lab seeks to apply best practices from human-centered design, rapid iteration, multi-disciplinary problem-solving, and an innovation portfolio management function in the humanitarian context.

Through the Jordan Country Program, the R&D lab is launching an innovative employment hub that aims to generate at scale employment opportunities for Jordanians and Syrian refugees in Jordan The IRC has been operational in Jordan since 2007 and today, the IRC responds to refugees and Jordanians most urgent and sensitive needs, including health care, women’s protection and empowerment, child protection, and economic resiliency. Building off existing IRC Jordan livelihoods and protection programming, the employment hub will house a series of new, data-driven, experimental interventions that seek to match-make Jordanians, refugees and firms and provide the necessary support to individuals in getting to work.

Job Overview:

The Deputy Manager for Labor is the technical and management leader for the network of Employment Service Officers (ESOs) focused on Labor. The Employment Hub is a two-year project out of which two core activities are run: i) a mobile network of entrepreneurial IRC service officers working with Jordanians, refugees, and firms to proactively facilitate matchmaking and help to address common access issues, and ii) a jobs collation platform that allows IRC officers, existing outreach staff and other stakeholders to algorithmically match jobs and job-seekers. An additional set of complementary and experimental activities, including behavioral nudges, flexible budgets, childcare support, transport support, and retention incentives, will be implemented as well. In line with the R&D approach, the objective is to structure fast-paced, small-scale experimentation to iteratively adapt a set of activities to optimize design and generate impact. During year 1, a series of experiments will be conducted to identify what works and in year 2, the program will scale a select set of interventions.

The Deputy Manager for Labor will plan, support, and manage ESOs as they help refugees and Jordanian job seekers in finding and getting jobs. To do so, the Deputy will be responsible for scheduling client intake and coordinating with drivers, working cross-functionally to ensure data entry and analytics are of high quality, and assessing the quality of case management and interview prep with job seekers. The Deputy will ultimately be responsible for ensuring ESOs can efficiently help refugees and Jordanians identify and retain jobs and that ESOs are providing the case management support required to do so.


This role is entrepreneurial, with the ability to shape the design of the employment hub protocols to maximize impact. It is also managerial and will entail extensive communication and comfort in managing a mobile team doing cutting-edge intake and case management. This role offers the ability to have a positive impact in improving the employment opportunities for many in Jordan.

Major Responsibilities:

Planning, Management, and Oversight

  • Oversees strategic planning and execution for the ESO network and ensures day-to-day operations of officers.
  • Works directly with firms and community members to facilitate jobs matching and support ESOs in converting on employment matches.
  • Executes the overall service officer strategy and helps integrate all research and learning strategies into the officer network.
  • Oversees compliance and monitoring of ESOs.
  • Tracks service officer progress and oversees officer planning and management. Works closely with the Country Program - specifically ERD and Protection teams and the R&D lab to ensure that the appropriate methodologies and technical approaches and developed and implemented for all program activities.
  • Ensures high quality data is prepared for research, analytics, and programming.
  • Maintains a commitment to innovation and experimentation in the implementation of the hub and appropriately engages all internal and external stakeholders to mitigate risk.

Human Resources Management

  • Directly supervises 6-9 ESOs during the first year and additional hires during the second year as the program scales. Also coordinates with 3 drivers.
  • Sets specific goals and expectations and provide regular, positive and constructive feedback for officers.
  • Builds capacity of the team under his/her supervision in basic assistance and livelihoods support methodologies, as well as management capacity.
  • Maintains open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
  • If/as required, identifies staff performance issues and works with Human Resources to document and address these in accordance with the National Staff Employment Policies.
  • Responsible for adhering to IRC’s Global HR Operating Policies and Procedures.


Key Working Relationships:


Position reports to: Employment Hub Service Manager

Position directly supervises: 6 Employment Service Officers
Other Internal and/or external contacts:

Internal: ERD program, R&D Department, ERD Technical Unit, Grants Department, Supply Chain, Finance, HR,

External: Community leaders and liaisons, International Labor Organization businesses and business development entities, peer and partner agencies.


Job Requirements:

Minimum Requirements  

  • BA/BS in economics, business, finance, or a related field, or some commensurate certificate. MBA/MA/MS a plus.
  • Demonstrated experience with vulnerable populations, including in particular job seekers.  Experience with private sector firms a plus.
  • Ability to conduct routine data collection or monitoring activities with situational awareness, cultural sensitivity, and compassion to people’s circumstances;
  • Accuracy and attention to detail a must; sensitivity when working with highly confidential information and ability to maintain complete discretion at all times;
  • Experience navigating large amounts of data using digital tools
  • Experience in adaptive management
  • Experience in directly managing teams for a complex project
  • Strong program/technical skills, and planning, reporting skills
  • Strong written and oral communication skills, effective in representation and liaison with external parties.  
  • Personal qualities: Works well in and promotes teamwork, comfortable in a multicultural environment, flexible and able to handle pressure well, passion for employing technical skills to meet social goals; Negotiates effectively by exploring a range of possibilities; Quickly builds rapport with individuals and groups; Maintains an effective network of individuals across organizational departments
  • Fluency in English and Arabic required

Working Environment: 

The position is based in Irbid with frequent travel to field sites in Mafraq and Amman.