Norwegian Refugee Council (NRC)
This job is closed

Shelter Coordinator "Nationals Only"

Job Description and Requirements

Rights Respected, People Protected

NRC in Jordan

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.


 Shelter Coordinator

Role Specific Information

NRC is implementing an Urban shelter programming in the northern area of Jordan. The program aims to provide adequate and secure shelters for vulnerable households. The support is normally granted by improving different packages or modalities of support which include in several cases repairs or upgrades and some sort of contribution to alleviate the cost of rent in the case families are renting.  Teams are organized in field units are constituted of technical and social staffs, supervised by a Field Team Project Officer. These units are directly in charge of reaching targets interact with beneficiaries, identify cases and suggest the most suitable support for each of them. In smaller areas of operation officer are the head of the area, while in larger, officers are supervised by team leaders. The Urban Shelter coordinator (USC) is the head of field operations in all areas. USC is responsible to supervise TL and PO depending on the areas of intervention. The USC should provide overall technical support, guidance, monitor performance and support field units to achieve their targets. The USC is also responsible to carry out monitoring activities to ensure the quality of outputs. In order to achieve this, the USC should be capable to manage a large team, who conduct field activities on daily basis. The USC should have experience planning and organizing activates, but also in delegating and managing the right balance between supervision and allowing field teams to manage their own time and targets. The USC should also be a creative person, who must find solutions to the new shelter problematics in the field, modify strategies to reach targets when necessary and have some financial skill to maintain the implementation in the budget.  Lastly, the USC can support management in any required coordination activity, such as meeting with donors, local authorities and/or contractors. 


Our Ideal Candidate:

We're looking for a highly motivated person that has the passion towards the humanitarian sector, a university graduate, Engineering or Architecture is preferable, with a minimum of four years of experience in a similar field. Our ideal candidate must have exceptional Management and Leadership skills.

We are particularly looking for a positive individual with strong communication and interpersonal skills, have a great deal of coordination with multiple parties, who can build trust and confidently navigate both internally and externally at different levels. Must be detail oriented, well organized and planned, strategic thinking. 

In this position, you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.



Specific responsibilities:

  • Supervise teams and team members, including managing performance and personal development (25%)
  • Develop, update and follow up implementation plans on regular basis. (25%)
  • Develop tools and processes to speed up the implementation of activities. (15%)
  • Ensure standards and procedures are met by field staff. (10%)
  • Revise budget lines for activities and monitor expenditure. (10%)
  • Support and draft donor report or concept notes if required. (5%)
  • Support and build positive inter CC programming. (5%)
  • Maintain NRC’s position as a key actor vis-à-vis the local authorities. (5%)

Generic responsibilities:

  • Line management of Core Competency project field staff.
  • Adherence to NRC policies, guidance and procedures
  • Contribute to Core Competency strategy development, project proposals and provide input on needs and gaps.
  •  Manage and implement delegated portfolio of Core Competency projects (activities, budget and project documentation) as delegated from Project Manager in line with proposals, strategies and donor requirements, and ensure high technical quality.
  • Provide regular progress reports to Project Manager (Area Manager and Core Competency Specialist if no Project Manager).
  • Ensure that projects target beneficiaries most in need of protection, explore and assess new and better ways to assist.
  • Promote and share ideas for improvement and necessary changes in the activities.
  • Ensure capacity building of project staff and transfer key skills.
  • Liaise and collaborate with relevant local authorities and other key stakeholders.
  • Promote the rights of internally displaced/returnees in line with the advocacy strategy.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.



Additional Information:

Contract period: Through to 30 September 2019 (Renewable based on funding & performance)  

Salary/benefits: 2227 JOD (subject to social security and Income tax)

Duty station: Irbid

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

***Important Note***

To review the Job Description, please download it by clicking on the "Job Description" hyperlink showed below under the related documents field.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.


For more jobs follow us on Twitter @nrc_jobs