Norwegian Refugee Council (NRC)
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ICLA Officer - Amman "Nationals Only"

Job Description and Requirements

ICLA Officer - Amman "Nationals Only" 

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

All NRC employees are expected to work in accordance with the organization’s core values:
dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our
actions and relationships.

The Officer within NRC’s Information, Counseling and Legal Assistance (ICLA) programme helps
supervise a dynamic team of field staff providing Syrian and Jordanian beneficiaries with information
and counseling services on various topics (including legal and civil documentation, housing, land and
property rights and work rights) during outreach and at NRC’s offices. The officer takes on supervisory
responsibility as delegated to him/her by the ICLA Team Leader. 

Generic responsibilities:

  • Ensure adherence with NRC policies, tools, handbooks and guidelines.
  • Implement delegated Core Competency project portfolio according to plan of action.
  • Prepare and develop status reports as required by management.
  • Ensure proper filing of documents.
  • Ensure that projects target beneficiaries most in need, and explore and asses new and better
    ways to assist.
  • Promote and share ideas for technical improvement.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles
    within NRC and amongst beneficiaries served by NRC. 

Specific responsibilities:

  • Provides direct field support and coaching to staff under his/her supervision who deliver
    information services to beneficiaries 
  • Ensures the team members' individual understanding of internal SOPs/guidelines on
    assistance, as well as counseling lines on legal and protection issues
  • Ensures effective identification of cases for protection referrals by his/her team
  • Acts as a focal point for community and services' mapping in his/her assigned geographical
    area of operation
  • Provides regular and ad-hoc, verbal and written reports on field trends, including needs and
    gaps faced by refugees and the operational challenges faced by the team 

Our Ideal Candidate:

We are looking for a university graduate with a minimum of two years previous experience in relevant field   Experience working in complex and volatile contexts, experience from working within technical expertise area in a humanitarian/ recovery context. Documented results related to the position’s responsibilities. Case management experience and to have knowledge of the displacement context in Jordan and to have basic knowledge about data management. Some knowledge of English 

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Contract period:    till 30th of September 2018 

Salary/benefits:    1024 JOD "subject to social security and Income Tax" 

Duty station:          Amman 

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.