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Access Program Assistant

Job Description and Requirements

Position Overview:
AMIDEAST Jordan is seeking a motivated and self-driven Access Program Assistant to join the team at their offices in Amman, Jordan. The Program Assistant will assist in administrative tasks to address the needs of the English Language/Access Department with regards to management and support of processes of the English Access Microscholarship Program in Jordan.

1. Role and responsibilities:
• Coordinate with Access program instructors on class grades, attendance, materials and milestone documents;
• Perform administrative tasks such as certificate printing, service and material procurements and data collection as requested by the English Language Manager or Access Program Coordinator;
• Communicate and coordinate frequently, accurately, and responsibly with AMIDEAST’s office in Amman and Access program staff;
• Exhibit behavior and communications that reflect AMIDEAST’s goals of strengthening partnerships and understanding;
• Attend and support Access program community service events, opening or closing ceremonies, enhancement or summer camps meetings or other events as required by the Program Coordinator or Program Manager;
• Assist AMIDEAST staff  in preparing statistical and narrative reports about all program or class activities and results; 
• Follow AMIDEAST standard operating procedures;
• Follow up daily on the call log sheet and respond to customer requests or deliver requests to the relevant department or position.
• Maintain accurate and up to date filing and records in compliance with the requirements pre-set;
• Perform any other AMIDEAST work-related duties requested by the Program Manager or Country Director.

2. Qualifications:

• Bachelor’s degree in a relevant field,
• Proficiency in Arabic and English,
• Computer literacy in MS Office,
• Ability to multi-task and prioritize responsibilities,
• Excellent oral and written communication and interpersonal skills,
• Must possess problem-solving skills, be a team player and a self-starter,
• Cross-cultural sensitivity and customer service orientation,
• Availability for travel both within and outside Jordan.