Bank al Etihad
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Agent, Call Center

Job Description and Requirements

This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center  to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product capabilities.