Mercy Corps-Syria Response Office
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Operations Assistant - Internship

Job Description and Requirements


Mercy Corps (MC) exists to alleviate suffering, poverty, and oppression by helping people build secure, productive, and just communities. Since the beginning of the Syrian civil war almost five years ago, Mercy Corps has worked to address the urgent needs of nearly 4 million people both inside Syria and in neighboring countries. Mercy Coprs’ Investing in Syrian Humanitarian Action Project (funded by OFDA from October 2015 through November 2019) is designed to advise, support, and coach targeted Syrian civil society organizations to better and more efficiently serve conflict-affected communities. The project takes a demand-driven approach to capacity development, and utilizes creative methodologies for remote engagement, including both on- and off-line e-learning and broadening access to Arabic language resources for the wider Syrian humanitarian community. The project team works closely with partners throughout the entire sub-granting lifecycle to identify, prioritize, and address key technical, operational, and financial capacity strengthening priorities.


This position is to assist operation coordinator on day to day duties and responsibilities.  He/she will review the operation documents, assist the training and communicate with sub-recipient partners under operation coordinator supervise.



  1. He/she should have excellent oral and written communication skills both in English and Arabic and be able to organize his/her work efficiently;
  2. Assist coordinator in facilitating the adherence to Capacity Strengthening Training.
  3. Provide general support to procurement process with partnership organization, printing, photocopy and translation services as well as follow the requested files from partners.
  4. Review partners operation related supporting documents for monthly.
  5. Ensure  filling for operation records both in soft copy and hard copy as required;
  6. Translation of any operation related or office documentation, as required;
  7. Ensure the partnership procurement process is followed according to best practice and standards 
  8. Other duties as assigned.


Through the internship, the intern will acquire:

  • Understanding of remote management and monitoring best practice
  • Understanding of working to support local organizations through capacity building
  • Ability to work simultaneously on multiple tasks
  • Ability to work effectively with a wide variety of people
  • Ability to work as a part of a team and coordinate with project personnel
  • Communication and strong organizational skills
  • INGO experience in the field of Procurements 
  • Remote training experiences


The intern is expected to provide support to the team in terms of:

  • Preparing feedback to partners ,

  • Follow up the partner requested documents and archive it .

  • Complete the the training per the tracker tool and attendance method .

  • Complete the Communications tracker

  • Check the supporting documents according the SDM .

  • Translation of required  operation materials.


Reports Directly To: Partnership Operations Capacity Strengthening Coordinator

Works Directly with: Other Partnership Program Staff & Administrative Staff.


  • University Degree in Administration or related fields
  • Good spoken and written English
  • Computer literate and strong organizational skills
  • INGO experience in the field of Procurements  


  • Conscientious with an excellent sense of judgment, good sense of logic
  • Ability to work simultaneously on multiple tasks
  • Willingness and ability to work effectively with a wide variety of people
  • Ability to work as a part of a team and coordinate with project personnel

Duration Of Position: Three Months 

The Deadline to submit your application is March 21st, 2019

“Fostering a diverse and open workplace is an important part of Mercy Corps’ vision, and we encourage people from all backgrounds, especially women, to apply.”

Only short listed candidates will be contacted for an interview.