United Nations Relief And Works Agency - UNRWA
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Field Public Information Officer

Job Description and Requirements

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions. For its local team, UNRWA is seeking to employ a qualified:  

Vacancy Announcement Number JF/21/2019

Option One:-

Contract Status

Fixed-Term Appointment for 3 years (applies to internal candidates on  Fixed-Term contract only); including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need Benefits Grade 18, Monthly Salary from JD 1176 & 600 Fils. Plus SOA & Supplementary Allowance 69.90 % of basic salary. Other benefits include Provident Fund contribution (15% of basic salary paid by the Agency), medical insurance and 30 days of annual leave. Dependency benefits are subject to eligibility.   Option Two:- Limited Duration Contract for 1 year (applies to external candidates and internal candidates on LDC); renewable; Appointment subject to funding confirmation.


  • LDC: Band “H”. Monthly Salary starting from JD 2,175.500 fils To JD 3,746.400 fils depending on qualifications & experience. Contract Status: 1 year (Extendable) subject to availability of funds, satisfactory performance of the incumbent and the continuing need for the post).
  • Other benefits include medical insurance and annual leave and dependency allowance (if applicable).


Office of the Field Director  

Duty Station Jordan Field Office  

Place in the Organisation The incumbent reports to the Field Office Director and receives technical guidance and advice on the Agency’s public information policy from the Chief, Strategic Communications Division/Arabic Spokesperson.  

Primary Duties and Responsibilities  In accordance with Agency policy and procedures, the incumbent:  

A. Develops, implements and evaluates Field's Communication Plan/Strategy ensuring its coherence with the overall Agency's communication strategy; advises the Field Office Director, Spokesperson and Chief of Strategic Communications Division/Arabic Spokesperson on public relations and information opportunities and needs in the Field with a view to developing and executing appropriate PI interventions to increase/promote awareness, image and visibility of the Agency across the Field and beyond;  

B. Acts as the (Arabic) spokesperson for the Field Office Director and other senior staff in the Field; maintains regular contact with local and international media representatives; keeps the press informed of the Agency’s activities to promote better understanding and coverage of the Agency’s work, and to encourage the media to use UNRWA as a source of information on refugees;  

C. Supervises the activities of the Public Information Office, including monitoring the daily press and production of the daily/weekly press reviews and monthly situation reports, overseeing translations of press summaries and other documents, responding to requests for information, head donor visibility efforts in the Field including briefing donors and VIPs, organizing exhibitions and drafting press releases warranted by donors;  

D. Coordinates the compilation of Field information and the drafting of texts in English and Arabic for use in Agency-wide information materials including for the Agency’s English and Arabic website and UNRWA official social media accounts; 

E. In coordination with relevant Agency stakeholders, develops and implements Field-specific internal communication plan, including working actively on the Arabic staff portal (Field and Agency-wide) and content management;  

F. Establishes and maintains relations with inter-governmental organizations, research centers, NGOs and groups using or disseminating Agency information materials; establishes and maintains relations with refugee and camp representatives;  

G.Produces Field public information materials including press releases, texts for publications and articles, and reports from the Agency’s Area of Operation to be used by the media and by governmental and non-governmental organizations;    

H.Accompanies the Commissioner-General and other senior staff on visits of Agency installations during field visits; acts as interpreter when required;  

I. Performs such other duties as may be required.  

Minimum Qualifications

  • An advanced university degree in journalism, communications, public relations or other related discipline 
  • At least eight years’ experience in the application of the knowledge acquired in (A) above in a large national or international organization. Experience should include writing for publications in Arabic and English and knowledge of and contact with the international media.
  • Fluency in written and spoken Arabic and English 


  • Ability to establish and maintain effective working relationships with others in a team environment and with people of diverse backgrounds, cultures and nationalities;
  • Ability to translate and interpret accurately from and into Arabic and English;
  • Strong communication skills;
  • Ability to use a variety of computer software including MS Office, Page Maker, Corel Draw and internet;
  • High degree of organizational and political awareness in the Middle East;
  • Ability to draft and edit written materials and to articulate ideas in a clear and concise style in Arabic and English;
  • Ability to exercise a high degree of professional discretion.

Desirable Qualification

  • Knowledge of Agency operations;
  • Knowledge of contemporary issues of the Middle East;
  • Working knowledge of any other language;
  • Possession of a valid driving license.

Additional Information

  • The incumbent may be required to travel frequently throughout the Agency's area of operations;
  • The job is performed frequently beyond regular working hours.


When the minimum requirements are not fully met, the Field Director may exceptionally substitute part of the unmet requirements with a combination of relevant academic qualifications, additional professional training and progressive relevant work experience. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination.  

How to Apply

Applicants are required to register at by creating a personal profile and completing a UNRWA Personal History Form. Please note that UNRWA only accepts degrees from accredited educational institutions. Only applications received through will be considered. Due to the large number of applications received, only applicants short-listed for interview will be contacted.

Please ensure that the e-mail address that you will indicate in your Personal History Profile is accurate, candidates shortlisted for test or interview will only be contacted by e-mail. No follow up phone calls will be made.

The United Nations does not charge fees at any stage of the recruitment process (application, testing, interviewing, etc). The United Nations does not concern itself with information related to bank accounts.  For guidance on how to prepare for competency-based interviews, please visit:”  

General Information

UNRWA encourages applications from qualified and experienced women.  UNRWA welcomes applications from qualified candidates with disabilities.  

This vacancy notice is open to internal and external candidates. As an Area post,

preference will be given to local candidates already based in the duty station of the post.

UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for human rights, for diversity, and for non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non- smoking work environment.  

The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.  

On appointment, all individuals will be asked to sign a self-attestation, confirming that they have not committed, been convicted of, or prosecuted for, any criminal offence and that they have not been involved, by act or omission, in the commission of any violation of international human rights law or international humanitarian law.  

Date of issue:  04 March 2019