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Account Service Head

Job Description and Requirements

Job Purpose:



Managing Account Service Department.



Job Background/context:



Account Service Dept is a part of the CIB – GTS Operations, where the ASU Head, is responsible to manage all related tasks and products, reporting to the Senior Country Operations Officer.


Key Responsibilities:



  • Ensure the client on-boarding process is seamless and smooth
  • Handle any client concerns that may occur related to documentations at on-boarding stage 
  • Responsible for resolving all issues related to Account opening and maintenance with all concerned parties 
  • Involve Legal and Compliance for documentation negotiation requests by client-discussions with Legal and Compliance.
  • Working on restructuring the department’s process flow.
  • Responsible for the implementation of enhancement and automation of the dept. several tasks.
  • Manage projects and process improvements
  • Responsible for providing the Region with the Monthly required reports. 
  • Preparation and update the department’s process manuals, and staff job descriptions.
  • Responsible to conduct the user entitlements reviews.
  • Ensure that all controls are in place and firmly adhered to.
  • Responsible of up dating the website with any Local documentation requirement changes and get the necessary approvals. 
  • Responsible of performing the staff End of year performance.
  • Share periodical MIS with seniors
  • Record Management activities and oversight
  • Complete oversight of Account opening process and regulatory requirements
  • Escalation for resolution of pending documentation/ Dormant Account/WAU and all such critical monitoring in the department 
  • Ensure compliance with global and regional functional policies, procedures and programs relating to ASU
  • Vendor Management
  • Conducting periodic reviews and checks to identify process gaps including advisory and ad-hoc projects
  • Ensuring MCA properly covers risks and controls for area of responsibility and quarterly self-assessments are complete and correct
  • Work for continuous process improvement and provide solutions to customer requirements


Development Value:


  • Interaction with clients and several bank departments.
  • Learning the required documentation for Localand foreign company.
  • Learning CBE regulation and Compliance.
  • Chance to enhance and develop the product.
  • Off-shore training.
  • Develop managerial and communication skills.
  • University degree.
  • Min.3-5 years of experience.





  • PC literate (Excel, word, and Power Point).
  • Fluent in English language, written and spoken.





  • Ability to work under pressure.
  • Energetic, excellent communication and time management skills.
  • Multi task oriented.
  • Excellent managerial skills.
  • Arabic language skills are an advantage for this role