Working...
Crossover
This job is closed

L1 Customer Support Engineer ( $30K/year) - Remote Work

Job Description and Requirements

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.

 

We strive to be the best by hiring the best. We are looking for professionals who have an analytical mind, prior technical support experience, and a passion for helping others. Come to join our elite force.

Mandatory requirements:

  • Strong oral/written communication skills in English

  • +2 years as a front-line agent supporting software products

  • Ability to perform at a high level  solving at least 15 tickets per day

  • Ability to learn multiple products across multiple technologies

  • Ability to write knowledge base articles and step by step guides

  • Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management

  • Basic to Intermediate technical knowledge in the following:

  • Unix/Linux

  • Database MS SQL / MySQL / Oracle / PostgreSQL

  • AWS

  • Active Directory

  • Network and Web Servers

  • Sharepoint

  • Java / JavaScript / CSS / HTML