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Technical Support Engineer I - Enterprise

Job Description and Requirements

Key responsibilities 

Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors on shifts that might include evenings and weekends, you will:

  • Identify issues, investigate root causes and recommend solutions to enterprise problems applying diagnostic techniques as necessary and keeping the customer informed throughout
  • Perform case management functions to keep cases up to date and accurate
  • Identify, research and input unique or recurring customer problems
  • Provide timely responses to customer escalations

Essential requirements

  • Bachelors Degree in a technical discipline and 0-2 years of relevant work experience.
  • Excellent knowledge of server and storage hardware
  • Knowledge of networking (including WAN topology; mixed LAN and WAN operating system environments; DNS, WINS and DHCP; firewall solutions and network load balancing) and current Server Operating systems (such as Windows, Linux or UNIX)
  • Strong customer focus and communication skills
  • Fluent English

Desirable requirements

  • Relevant industry certifications (such as A+, CCNA or VMWare)