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Sales Support Senior Specialist

Job Description and Requirements

Job description / Role

Work Area: Sales Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time 

Company Description:

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. 

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives. 

Expectations And Tasks: 

Process & Tool:

- Consider outside-in and inside-out perspective when challenge the status quo in analyzing existing processes, recommending improvements, and implementing innovative improvements of operations processes and tools that accelerate business impact. 
- Processes include but are not limited to: Go-to-Market, Sales 
- Planning, Demand Management, Deal Execution, Forecasting, and Performance Management and defined Operations Services. 

Trusted Advisor:

- Deliver as a trusted advisor and partner to the business with respective credibility and influence from strategy to execution. 
- Fully understand core requirements and business implications to strategically advise on senior management decisions. 

Projects & Programs:

- Identify, lead, and coordinate execution of advanced technical, adaptive, or strategic projects designed to address and improve business bottlenecks, gaps, or deficiencies. 
- Direct the design, planning, and implementation of (business) development/change programs, policies, processes, standards and procedures or technologies. 
- Coach and motivate project contributors to jointly execute priority programs against target. 
- Manage expectations proactively and transparently for strong project/program execution and completion. 
- Leverage extended knowledge and networks to drive higher impact. 


- Enable business and sales stakeholders to leverage, adopt, and adhere to defined core processes or tools. 
- Lead, influence, and champion best processes and behaviors to reinforce accountability for smooth end-to-end process execution. 


- Actively contribute and motivate the one team spirit. Showcase successes, learnings, and best practices beyond internal borders or silos. Develop, coach, guide, and lead peers. 

Application, Data, Reporting:

- Innovate, design, blueprint, and build sales supporting infrastructure (systems, tools, or applications). 
- Act as subject-matter expert. 
- Provide system and/or user support through guidance and trainings. 
- Manage aspects of the deployment and maintenance of related infrastructure incl. governance and documentation. 
- Ensure data stewardship - including projects for advanced simplification. 
- Reporting - simplify and optimize reports or related infrastructure. Make consumption of reports accessible and relevant for senior leaders. 

Customer-facing Sales Support:

- Proactively look for opportunities to enable a greater customer experience by proactively managing customer relationships and expectations efficiently. Leverage your customer relationships for a greater impact. 
- Optimize customer engagement through best practice, insight, and enablement beyond team responsibilities. 
- Position yourself as content/process expert for related hands-on sales support including but not limited to: Reference Management, Bid & Proposal Management, Deal Support.
- Manage and maintain related tools for greater customer insights 

Enablement & Knowledge Management:

- Take leading roles to rollout and implement strategy, solution, innovation and other business topics to various audiences. Can step in to deliver content or facilitate. 
- Proactively identify opportunities to optimize the (internal or external) learning experience and consumption of related content/messages through relevant or innovative tactics and tools 
- Execute and coordinate end-to-end training or enablement sessions, capturing learnings, ensuring reusability, structuring content, and coaching others on how to use/manage knowledge.


Work Experience: 

- 15 - years of working experience, there of 5+ in operations or related area; 
- English: Level 3: Fluent (Able to fluently understand and communicate verbally and in writing) 

Education And Qualifications / Skills And Competencies: 

- University degree; MBA preferred