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IS Engineer - Helpdesk

Job Description and Requirements
  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the helpdesk tracking software.
  • Document internal procedures.
  • Install and configure new workstations/laptops, peripheral equipment and software.
  • Maintain inventory of all equipment.
  • Report issues to direct manager for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in active directory.
  • Perform timely workstation hardware and software upgrades as required.
  • Maintain information systems knowledge base, support and train users on new systems.
  • Support users on standard office system applications.
  • Handle supplier’s communications for functional and/or technical support with regards to purchased software and hardware.
  • Manage system users (access rights, permissions).
  • Support a group of services (Antivirus, WSUS, WDS, etc…).
  • Handle the responsibility for all IS assets check inventory and Scan the assets.
  • Manage all printers.
  • Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).
  • Bachelor’s Degree in Communications & Electronics Engineering, Computer Science, Information Systems, or related field.
  • From 1 to 3 years of relevant experience.
  • Working hours to be from 11:00 AM to 8:00 PM