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Wyndham Hotels & Resorts
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Main Duties: The primary responsibilities of the role include: Essential J

Job Description and Requirements


Main Duties: 

The primary responsibilities of the role include: 

Essential Job Functions: 

· Reports for duty by the scheduled time, clean and tidy and wearing the correct uniform. 

· Greets and seats guests, and ensures that they receive prompt, courteous and efficient service. 

· Attends the F&B daily briefing session. 

· Gathers reservations and allocates tables, making sure of proper distribution and scheduling of guests arrival. 

· Ensures that the reservation booked is properly kept. 

· Responsible for cashiering for the restaurant; opening and closing of the cashiering shift; and maintains bills. 

· Demonstrates pride in work place and a high level of commitment. 

· Anticipates guests needs whenever possible and react to these to enhance guests satisfaction. 

· To minimize operating costs by using all equipment and products in accordance with company or manufacture Guidelines. 

· Assists in managing all activities of the restaurant. 

· Reports all maintenance requirements and hazards in the work place. 

· Ensures that restaurant premises, FF&E, silver, glass, porcelain etc are clean and in good working order. 

· Checks regularly to ensure guests receive efficient, knowledgeable and courteous service, and high quality 

Products. 

· Maximizes guest satisfaction by communicating guest specifications to kitchen. 

· Prepares daily/weekly requisitions forms for general store as well as food and beverage supplies when required. 

· To fill in breakage report for utensils and crockery for chief stewards record. 

· Adhering to work in other restaurants/outlets whenever required. 

· To organize and checks that service side stations are fully stocked at the commencement of service; and 

replenishes, maintains and kept clean and tidy & orderly throughout service. 

· Works pro-actively to minimize guest complaints. 

· Informs guests and associates of applicable hotel rules and limitations within policies and guidelines related to F&B Service 

· Follows-up with guests to determine satisfaction, measures the results and suggests strategies to Department Head to improve the 

Quality of the guests experience. 

· Checks the restaurant reservations, hotel arrival lists, and VIP list to ensure that awareness of VIP guests, 

and use guest name when appropriate. 

· Performs all daily tasks to a consistent high standard in line with both departmental standards and outlets SOP. 

Laws, Regulations & Policies: 

· Ensure compliance with business operations laws 

· Ensure compliance with hospitality operations laws 

· Ensure compliance to all applicable laws, and corporate standards and guidelines 

Associate Relations 

· Fosters and develops effective associate relations throughout the hotel 

Health & Safety 

· Ensures that all potential and real hazards are reduced immediately 

· Fully understands the hotels fire, emergency and bomb procedures 

· Ensures that emergency procedures are practiced to provide for the security and safety of guests and associates 

· Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening 

· Ensures that the highest standards of personal hygiene, dress, uniforms and appearance 

Miscellaneous 

· Attends meetings and trainings required by the Department Head or Hotel Management. 

· Attends meetings and training as required. 

· Continuously seeks to endeavor and improve the hotels efficient operation and knowledge of own job function. 

· Ensures all requests and correspondence (e.g. from Department Head) are dealt with in a timely and accurate manner. 

· Attends any property meetings that are relevant to the position. 

· Is knowledgeable about corporate loyalty / Incentive Programmes. 

· Assists colleagues to perform similar or related jobs when necessary. 

· Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently. 

· Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotels stakeholders. 

· Maintains own working area, materials and company property clean, tidy and in good shape. 

· Embraces the core values of Wyndham Hotels and is seen as a brand ambassador of WHG 

· Is well updated on, and possesses solid knowledge of the following: 

Hotel fire, bomb and emergency procedures 

Hotel health and safety policies and procedures 

Wyndham Hotels standards of operation and departmental procedures 

Current licensing relating to own responsibility, and to the hotel 

Accepted methods of payment by the hotel 

Corporate clients generating high business volume 

Other: 

· Performs other duties as assigned to meet business needs.