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Guest Relations Officer- Ramada Hotel & Suites Amwaj Islands

Job Description and Requirements
KEY RESPONSIBILITIES

 

 
  • Attend daily 
    Morning meeting, inform Head of Departments about VIP arrivals, guest 
    comments from the previous day, scheduled show-around and discuss relevant 
    matters
  • Ensure that 
    guest loyalty program Wyndham Rewards targets are met
  • Manage Guest 
    Relations Desk in preparation/ distribution of welcome letters, 
    information letters.
  • Update all team 
    members with any relevant 
    information received via internal email or other sources to ensure 
    a smooth running of the operation 
    according to the business needs
  • Organize special 
    childrens activities for festive seasons / public holidays
  • Ensure that all 
    VIP guests are personally greeted by Guest Relations and escorted to the 
    room
  • Ensure that any 
    complaints / comments are handled immediately and ensure that correct data 
    is input onto OPERA to develop and maintain a comprehensive guest history 
    system
  • Ensure that the 
    needs of all guests are constantly monitored and attended to in the main 
    areas of guests occupation, pools, outlets, and lobby
  • Ensure that all 
    pertinent information relating to return guests is passed on to the 
    relevant departments prior to their arrival
  • Ensure that the 
    needs of the guests are anticipated and met prior to arrival, and that any 
    further requirements are attended to in a professional manner
  • Conducting 
    show-around for in-house guests or for Sales purposes in absence of Sales 
    staff
  • Manning the 
    lobby desk to be present for any guest enquiries, comments, complaints
  • Checking of 
    public areas for tidiness at all times
  • Check all VIP 
    rooms to ensure that they are ready for guest arrival
  • Translation of 
    letters
  • Check additional 
    arrivals throughout the day and inform all related departments.
  • Courtesy call to 
    guest room one day after arrival.
  • To submit all 
    guest comments on comment forms, arrange for corrective action to be taken 
    by respective Head of Departments, inform all related departments, input 
    necessary information into guest history / profile in OPERA

Any other reasonable duties as directed 
by the Department Head 

Alongside these key 
competencies, the incumbent of the role will be required to demonstrate the 
fundamentals of the companys Count on Me! service culture to be responsive, 
respectful and deliver a wonderful experience 
to our customers, guests, partners and communities as well as to each 
other. 

Employment 
Disclaimer: 

In some 
locations around the world, Wyndham Hotels & Resorts manages hotel 
properties on behalf of a third party owner. At many of those properties, the 
Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs 
recruiting and hiring functions on their behalf. I understand and agree that, 
by applying through this site, I may be applying for a position with a company 
other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is 
serving as the management company and will not be the actual employer. 

Minimum One year of experience in a similar role. Ability to speak Arabic would be an asset.