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Wyndham Hotels & Resorts
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Room Division Manager - Wyndham Grand

Job Description and Requirements
The Rooms Division Manager will provide leadership for all the day to day operation of the Front office & Housekeeping operations in respect to standards, revenues and cost control with the aim of achieving optimum financial returns for the hotel, whilst ensuring highest levels of team member and guest satisfaction.   KEY RESPONSIBILITIES
  • Provides the strategic direction for Front office & House Keeping department of the hotel
  • Trains and develops the Front office & House Keeping teams and provides support when required
  • Ensures that effective communication flow is maintained at all times
  • Attends Front office & Housekeeping meetings to address any issues or concerns for staff each department on a quarterly basis.
  • Ensures that the operational departments work effectively as one team within the hotel to provide seamless service across the operation.
  • Coordinates with all other HODs in planning , organizing and executing day to day daily operations
  • Works closely with all HODs to ensure the hotel is in full compliance with licensing, regulations, Health & safety policies, Food Hygiene regulations and other local policy and procedures.
  • Ensures health, safety and hygiene and other relevant legislative obligations are fulfilled.
  • Has a detailed understanding of the competitive landscape as a whole in your area/city including emerging trends of the Business.
  • Assures effectively maintaining costs , by managing the inventories well and through effective Business processes
  • Regularly follows up Customer Satisfaction scores and device strategies to keep it at the best all the time working effectively with all the other HODs of the hotel
  • Takes an active role in the supervision of the preparation of the marketing plan, operation plan and related action plans, including Rooms pricing strategies.
  • Is present at peak operational hours to ensure smooth operations in the hotel
  • Ensures that the Hotel operations team thinks outside the box with regards to wowing the guests
  • Conducts frequent and thorough inspections of the hotel Rooms & F&B Areas to ensure excellence, and is consistently maintained.
  • Verifies that the best products are used in the Rooms as well as in the Property Operations on a regular basis.
  • Takes responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained.
  • Establishes positive contacts within the hotel and Wyndhams internal organization to ensure best use of companys skills, services and professional knowledge.
  • Identifies opportunities for resources and facilities to be shared between the properties and implement practice.
  • Takes action in all matters related to the safety security satisfaction and well being of the hotel guests and employees, deal with all hotel emergencies, crisis and safety situations

 

Leadership

  • Maintaining a business environment based on the Code of Conduct and Company Vision
  • Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances
  • Responsible for People leadership of direct reports of your teams (recruitment and selection, performance management (Appraisal/PDP), team member development and motivation, counselling / disciplinary issues.
  • Conduct regular coaching sessions/1:1s with direct reports.

 

Human Resources

  • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
  • Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
  • Talent Reviews taken place as per the communicated timeline and are live in the business
  • Control the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
  • Manage the AES process in your department ensure that the follow up meetings are done and the team members have timely feedback.
  • Conduct interviews for relevant roles in conjunction with HR
  • Ensure that you dine in the team member restaurant at least three times a week and provide HR Leader on property feedback
  • Support WeCom with quarterly People, Community and Sustainability engagement events.

 

Communication

  • To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  • Conducted documented 121s with all direct reports
  • Share all relevant information with GM & HR in 121s
  • Attend ExCom/Sr HOD Meetings
  • Quarterly Hotel Meeting

 

Finance

  • Plan and track departmental budget
  • Plan and track departmental holidays and lieu days as per the needs of the business
  • Review with the Finance Leader/HR Leader the payroll figures (and challenge the HODs with regards to over spending and casual usage)
  • Ensure that the payroll is submitted to HR on the agreed date.

 

SKILLS & COMPETENCIES

  • Excellent communication skills
  • Attention to detail
  • Problem-solving skills
  • Organizational skills

 

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the companys Count on Me! Service culture to be responsive, respectful and deliver a great experience.

 

Employment Disclaimer

 

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on their behalf. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving as the management company and will not be the actual employer.

EXPERIENCE, CERTIFICATION & EDUCATION
  • Ideally BA hotel Management / Business or equivalent
  • Ideally HOD of Front office / Housekeeping department experience previously, progressive growth in Career (4 to 5 years relevant management experience)
  • Preferably experience in a branded international hotel chain (4 or 5-star hotel)