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Housekeeping Supervisor - Ramada Manama City Centre

Job Description and Requirements

The Housekeeping supervisor is responsible for helping the executive housekeeper ensuring the operation of the housekeeping and laundry department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

  • Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Act on behalf of the Executive Housekeeper or Assistant Executive Housekeeper if necessary.
  • Inspect Room Attendants work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
  • In the absence of the Executive Housekeeper or Assistant Executive Housekeeper, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
  • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants carts are clean and restocked.
  • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
  • Maintain key control.
  • Handle items for "Lost and Found" according to the standards.
  • Monitor cleanliness and orderliness of Room Attendants carts, linen closets, control closets, stairways and landings.
  • Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
  • Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
  • Assist with training of Housekeeping staff.
  • Ensure completion of cleaning projects on a biannual basis.
  • Ensure overall guest satisfaction.

Employment Disclaimer

 

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

  • Minimum Requirements
  • Ideally with a relevant certification in Hospitality/Tourism.
  • Minimum 2-3 years of working experience on supervisory level in a 4/5 star hotel.
  • Excellent communication and interpersonal skills are a must.
  • Supervisory and computer skills are essential.