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Vamsystems
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Help desk Specialist for Bahrain

Job Description and Requirements

VAM Systems is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India. 

VAM Systems is currently looking for Help desk Specialist for our Bahrain operations with the following skill set and terms and conditions: 
 

Job Title - Helpdesk Specialist

 

Job Description

 

To support and provide a rapid response service to inquiries from users and clients of the Ministry, to help resolve problems and queries related to IT.

 

Experience:

 

Minimum 3 years progressive experience in in helpdesk or technical support.

 

Educational Qualification & Certifications:

 

  • National Diploma in Computer science or Computer Engineering

  • Certification in A+, N+, MCDST and MOUS are preferable

 

Required Skills:

 

  • Good communication skills

  • Must be Fluent in English (speaking, reading and writing) and preferably Arabic.

 

Roles & Responsibilities

 

  • Receive and undertakes logs reported through the Help Desk phone number.

  • Receive and undertakes logs reported through the Help Desk email or system.

  • Support and troubleshoot user community in use MIS systems and basic issues.

  • Forward logs to the competent authority.

  • Follow up to completion of and finalize the logs with the competent authority.

  • Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.

  • Register all logs related to Technical Support.

  • Submit regularly report about logs.

  • Perform other duties and related tasks as may be required from time to time.

 

Terms and conditions: 

 

Joining time frame: 4 weeks (maximum 6 weeks). 

The selected candidates shall join VAM Systems – Bahrain and shall be deputed to one of the leading Government Organizations in Bahrain. 

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at ambili.krishnan@vamsystems.com or call us +91 476-2681150.