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IFS - Human Capital Operations Senior Associate

Job Description and Requirements

Job description / Role

Line of Service
Internal Firm Services

IFS - Human Capital (HC)

Management Level
Senior Associate

Job Description & Summary
- Dedicated point of contact for all Human Capital issues in the offices or Shared Service Centre. Proactively identify issues and ensure HC service delivery directly or indirectly through the relevant HR contact.
- Achieving the goals of the People Team Function within budget 
- Act as a reference for enquiries about HR Administration policies & procedures for all employees, and escalating issues or enquiries not served in current policies to specialised teams
- On board and integrate new employees into the organization
- Liaise with the central HR team in effective implementation of all HR systems and procedures
- Work towards being a high quality internal service provider and to ensure that all HR business support requirements on the ground
- Deliver employment certificates/letters
- Act as a key resource and liaison to other functional areas of the business, building productive cross-functional relationship
- Support implementation of HR policies for the offices
- Report HR activities and data on a regular basis, including benefits information, census data, and loss ratio information to support in decision making 
- Assist whenever needed, the Recruitment and career development managers by securing logistics required for training, On boarding, recruitment
- Adhere to processes and standards for service delivery and support implementation of them
- Coordinate with relevant HR contacts to ensure timely and effective HR service delivery


- Bachelor's Degree in Human Resources, Psychology or Business Management 
- Professional Certification in Human Resources is preferred 

- Fluency in spoken and written English, Arabic is an advantage 

Overall Experience
- 2+ years of HR experience. 

Specific Experience 
- Previous HR generalist experience with understanding of the employee lifecycle, including recruitment, performance management, talent development, employee relations and compensation and benefits 

Knowledge and Skills
- Knowledge of labor laws is preferred 
- Knowledge of HR best practices and processes