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MPH Global Services
هذه الوظيفة مغلقة

Service Design Authority

الوصف ومتطلبات الوظيفة

* Establish and manage the engineering strategy within a Service Project (offer or contract);
* Responsible for the Service File for each Service opportunity
* Work with Project Design Authority SDA to prepare with Bid team the DVa
* Ensure that all engineering aspects of the Service Project are carried out in accordance with the Project Plans and Company policies and procedures;
* Manage the Service Engineering and Design Engineering aspects of the Service Project in order to meet the delivery requirements.



The Service Design Authority will also (SDA) specifies the service availability and continuity requirements according to:

* The operational context,
* The terms of the Service Level Agreement (SLA),
* The contractual penalties or Service Credit scheme, tracked periodically with the Customer (often on a monthly basis), when resulting from not reaching or exceeding the Service Level Agreement (SLA),
* The measured financial performance,
* The evolutions of the installed base,
* The observations made by the Customer during periodical meetings,
* The Customer satisfaction measurements.