Reference number: 1917TA

Posted on: Aug 28 2008

Location: Amman, Jordan

Career level: Junior (experienced non-manager)

Job type: Full time

Communities: Hospitality, Travel & Tourism

Job Description and Requirements

PURPOSE:

PROVIDE A PROFESSIONAL EFFICIENT AND EFFECTIVE SERVICE TO CLIENTS, CORPORATES AND TOURIST GROUPS GOING OUT OF JORDAN THROUGH TRAVEL ACCESS IN HOTELS, TICKETS, TRANSFERS AND CAR RENTAL RESERVATIONS THROUGH AN ADEQUATE SALES PROCEDURE, AND ACHIEVE THE HIGHEST STANDARD OF SALES CALLS.

JOB REQUIRMENT:

•MEET AND ASSIST TRAVEL ACCESS CLIENTS.
•HANDLE CUSTOMERS REQUESTS PERSONALY AND ANSWER PHONE CALLS REGARDING INQUIRIES FOR OUTBOUND TRAVEL.
•GIVE CUSTOMERS ALL THE ASSISTANCE TO GUIDE THEM THROUGH THEIR REQUESTED DESTINATION WHETHER IT WAS BEST PRODUCT OR BEST BUY OR IN ANY FORM REQUIRED.
•MAKE DETAILED OFFERS AND SEND THEM TO CUSTOMERS. FOLLOW UP ON THE STATUS OF THE REQUEST UNTIL IT IS FINALIZED.ALL OFFERS GIVEN MUST BE COMPLETE AND SIGNED AFTER THEY ARE CHECKED AND ALL CONDITIONS IS MET AS REQUESTED.
•CORRESPOND WITH OUR AGENTS ABROAD TO MAKE SURE TO FACILITATE OUR CUSTOMERS AND PROVIDE THEM WITH THE BEST SERVICE.
•MAKE THE NECESSARY VOUCHERS FOR OUR CUSTOMERS TRAVELING ABROAD WITH ALL DETAILS.
•CALLING OUR CUSTOMERS AFTER THEIR ARRIVAL IN ORDER TO EVALUATE OUR AGENT’S PERFORMANCE AND GET THE NECESSARY FEEDBACK ABOUT THE DESTINATIONS, HOTELS AND SIGHTS VISITED.
•PREPARE THE FILE EXPENSE SHEET ALONG WITH ALL ATTACHMENTS RELATED ( ALWAYS REQUEST ORIGINAL DOCUMENTS / INVOICES..ETC ) AND DELIVERING IT TO THE ACCOUNTING DEPARTMENT AS SOON AS A CUSTOMER DEPARTS FROM AMMAN. IN CASE A CHANGE OCCURRED IN THE EXPENSES AFTER GETTING THE FEEDBACK FROM THE CUSTOMER, A REVISED SHEET IS DONE AND DELIVERED TO THE ACCOUNTING DEPARTMENT.
•MAINTAIN A GOOD RELATIONSHIP WITH LOCAL SUPPLIERS (AIRLINES, TRAVEL AGENTS ETC. ) IN ORDER TO GET THE BEST DEALS.
•BE READY TO ATTEND TRADE SHOWS AND EXHIBITIONS AND CONDUCT SALES CALLS TO WIN OVER NEW ACCOUNTS AND BUILD ON EXISTING ONES.
•CLOSELY MONITOR LOCAL COMPETITION WITHOUT FRICTION TO UPDATE THE QUALITY OF OUR SERVICE AND TO ALWAYS COMPETE WITH RATES.
•DEVELOP PROMOTIONAL PACKAGES FOR GROUPS AND INDIVIDUALS TO INCREASE THE SALES VOLUME. THE PLANNING OF THESE PACKAGES SHOULD BE DONE AT LEAST THREE MONTHS PRIOR TO THE DATE OF DEPARTURE.
•FOLLOW UP ON OUR WEBSITE AND UPDATE PACKAGES AND RESPONSE FOR REQUESTS PROMPTLY.
•INCREASE TRAVEL ACCESS MARKET SHARE THROUGH ALL MEANS SEEN NECESSARY (SALES CALLS, PRESENTATIONS, ETC.) IN ALL DEPARTMENTS IF POSSIBLE.
•CALCULATE THE PROGRAMS AND ACHIEVE BEST PROFIT FOR TRAVEL ACCESS WITH MANAGEMENT APPROVAL.
•PROVIDE MONTHLY REPORT SUMMARIZING THE PERFORMANCE OF THE DEPARTMENT AND WHAT WAS ACCOMPLISHED OF LAST MONTH PLAN .
•PROVIDE BUDGET PLAN FOR EVERY MONTH AND COMPERISON STUDIES.
•APPROPRIATE OFFICE DRESS CODE.
•WORKING BUSINESS HOURS MUST BE STRONGLY FOLLOWED ( THE DEPARTMENT SHOULD ALWAYS BE COVERED OR ATTENDED DURING NATIONAL AND RELIGIOUS HOLIDAYS ).
•PROVIDE TO MANAGEMENT REPORTS ON ALL SALES CALLS, EXHIBITIONS, TRAINING COURSES, FOLLOW UP AND TRADE ATTEND WHEN IT IS OCCURS.
•ALL CONTRACTS MUST BE PRESENTED TO MANAGEMENT AND APPROVED PRIOR TO ANY ACTIVITY INITIATED.
•PROVIDE DETAILED COSTING FOR ALL TRAVEL OCCURRENCES IN DUE TIME FOR ACCOUNTING.
•ISSUE INVOICES AND MAKE SURE THEY ARE CORRECT TO BE SENT TO ACCOUNTING AND DELIVERED TO CLIENTS.
•FOLLOW UP ON COLLECTION FROM CUSTOMERS.
•TRAVEL OUTSIDE JORDAN WHEN AND WHERE NEEDED WITH PRIOR APPROVAL FROM MANAGEMENT.
•PARTICIPATE IN TRAINING COURSES ASSIGNED BY THE COMPANY (INTERNAL, LOCAL AND ABROAD ).
•UTILIZE ALL AVAILABLE RESOURCES TO STAY UPDATED AND ON THE EDGE OF INDUSTRY AND TECHNOLOGY.
•BE PRESENTABLE, CLEAN, BUSINESSLIKE DRESSED AND PROMPT AT ALL TIMES.
•MUST FOLLOW UP AND ABIDE BY CONTRACTS SIGNED WITH CUSTOMERS, CORPORATES OR AGENTS WITH TRAVEL ACCESS.
•ANY OTHER TASKS ASSIGNED BY THE MANAGEMENT.
•COMPLY WITH ALL COMPANY INTERNAL REGULATIONS.
•FOLLOW UP ON FILING AND MAINTAIN A GOOD REFERENCE SYSTEM.
•COOPERATE WITH COWORKER IN A PROFESSIONAL MANNER TO ACHIEVE THE BEST SERVICE TO TRAVEL ACCESS CLIENTS.
•COORDINATE ALL MARKETING STRATEGIES WITH THE MANAGEMENT AND PREPARE A PLAN WITH BUDGET TO ACHIEVE.
•CONFIDENTIALITY AND FIDELITY OF TRAVEL ACCESS ACCOUNTS, OPERATIONS AND ALL INTERNAL OFFICE DOCUMENTS AND INFORMATION.
•KEY ALL DOCUMENTS IN ORDER AND DOCUMENTED IN A PROPER ORDER
•FOLLOW UP ON FILING SYSTEM AND MAKE SURE OF THE FILING PROCESS
•UPDATE CUSTOMER INFORMATION AND VIP LISTS AND DOCUMENTS ON CONTINIOUS BASES.
•ALL INFORMATION MUST BE DELT IN WITH CONFIDENTIALETY.