Reference number: 1887MJ

Posted on: Aug 21 2008

Location: Amman, Jordan

Career level: Junior (experienced non-manager)

Job type: Full time

Communities: Shipping & Transportation

Job Description and Requirements

Summary Of Position :

 

This position related to the counter customer service in the company whom responsible to handle all the customers inquirers at the counter and to collect all the outstanding amount prior releasing the required documents to the customers and to serve the customers as per the global KPI's. And to make sure that the customers are satisfied with our services.      

 

 

IMPORT – DELIVERY ORDERS RELEASE

 

1-     Counter to check the OB\Ls presented by the customers if duly endorsed.

2-     If the customer \ clearing agents dose not have OB\Ls the below should be checked :

a-     Counter to check if any rlsg message in APM mail.

b-     Counter to check if the SWB presented or Amman as Issuing Agent.

3-     Check the necessary endorsement on the B\Ls based on the cnee names.

4-     Counter to check the arrival information and to be sure that the containers discharged already prior rlsg.

5-     Counter to check the outstanding and any demurrage for the customer prior rlsg the documents, and if any the same should be collected in full.

6-     Counter to check the payments details and to check if the customer is a credit or cash customers and to be sure that the check is correctly written and signed.

7-     To release the delivery order – CRN’s after completions the above check up.

8-     The stamp (ACCOMPLISHED) to be used after rlsg the document and file the B\Ls in the vessel file immid.

9-     Counter should update the RKDS25 after rlsg the documents.

10- B\Ls to be stored for 5 years as per CENCLM Sop’s.

11-  The CRN’s should be validated only if the customer paid the extra demurrage amount, No exceptional should be accepted.

12-  No credit in detentions charges and the same should be settled in full prior rlsg the delivery orders

 

EXPORT PROCEDURES

 

1-     Customers to present the approved draft copy number.

2-     Counter to check if the containers shipped on board.

3-     Counter to check the total amount in MLIS.

4-     Counter to issue one receipt once rcg the payments and after doing the outstanding and the credit check up.

5-     Counter to print the OB\Ls and to keep one signed copy in vessel files.

6-     Counter to lock RKDS25 with the needed info.

 

 

 

 

Position Specifications: 

 

A- University Deg

B- 2 Years Experience

 

            

Technical Skills:

• Communication Skills
• Good phone skills
• Knowledge, skills
• Computer Skills

 

Learning Description: 

 

       Understand the customer service process and how the Bills Of Lading and delivery orders been prepared and released to the customers .