Telesales

Duties and Responsibilities:

• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
• Maintain records of contacts, accounts, and orders.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Keeping up-to-date technically and applying new knowledge to your job.
• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Skills

• Excellent communication and listening skills
• Being a hard worker, motivated, proactive and enthusiastic.
• Team work in sales oriented environments.
• A polite, confident and friendly manner.
• Confidence using computers.
• Should enjoy working with customers and building relationships.
• Flexibility and quick thinking.
• Perseverance and the ability to respect customers' answers.
• Good knowledge about all the company's products and services.
• To be well-organized and thorough, even under pressure.

Company Profile

At Activisys, our vision is to become the preferred value added distributor and solutions provider of state-of-the-art information technology systems, telecommunications solutions, Engineering products and equipment and a complete Oil & Gas product & service portfolio that meet and exceed business needs and sustain a competitive edge.


Activisys concern for excellence, customer focus and the highest level of customer service has enabled us to become one of the leading suppliers of quality products & services to a wide range of customers through out the Middle East & Africa region.

Backed by a unique business model; our sourcing offices in Europe & North America facilitate building strategic partnerships with the best-in-class vendors and equipment manufacturers.
Our strong customer base includes large enterprises and the leading business players in the Telecommunications, Utilities, Oil & Gas, Manufacturing and Industrial sectors.