Customer Service Agent

Tasks and Responsibilities:

• Deal directly with customers either by telephone, electronically or face to face.

•  Respond promptly to customer inquiries.

•  Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle inquiries and complaints.

• Perform customer verifications.

• Process orders, forms, applications and requests.

• Direct requests and unresolved issues to the designated resource.

•  Manage customers' accounts.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complaints.

• Record details of actions taken.

• Manage administration.

• Communicate and coordinate with internal departments.

• Follow up on customer interactions.

Job Requirements:

• - Candidates applying preffered females only.

• - Saudi Nationality Only.