MONITORING AND EVALUATION MANAGER

Overview of the Position:

The main function of this position is to lead the organization’s efforts in ensuring the offering of quality programs and services to AMIDEAST/Jordan clients and partners, and an adoption of a continuous process improvement approach to planning, implementing, and evaluating the programs and services.  The incumbent will be responsible for developing a monitoring and evaluation (M&E) strategy for AMIDEAST/Jordan, implementing process controls and measurement devices, conducting data analysis, training employees, and preparing reports. The M&E Manager reports directly to the Country Director  and is charged with developing and maintaining a system to assure that all programs and services provided by the organization meet, at a minimum, client, management and other stakeholder satisfaction, and achieve superior quality and reliability levels. The M & E Manager is responsible to assist the organization in achieving both short-and long-term goals and to assist the Country Director in developing policies and procedures that ensure the organization adopts a continuous process improvement approach to planning, implementing, and evaluating all aspects of its portfolio of programs and services.

Responsibilities:

1. Develop a monitoring and evaluation strategy and associated tools, including key performance indicators.
2. Review and chart workflow procedures for key programs and services.
3. Conduct gap analyses; identify critical control points and preventive measures; suggest ways in which existing procedures may be streamlined or revised to enhance quality and consistency.
4. Develop quality assurance plans and verification procedures.
5. Train employees on the M&E best practices, and ensure compliance to policies and procedures.
6. Maintain and improve program and service quality by examining  compliance with required operating procedures, by monitoring the implementation of programs and services,  by investigating  customer complaints and proposing solutions; and by collaborating with other members of management and staff to develop new programs and services, as well as new quality procedures, as required.
7. Periodically review and update quality assurance procedures, and re-train staff on best practices.
8. Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends. Ensure that all contractually-required, and HQ-requested, reports are completed and submitted on time, and in a technically accurate and error-free format.
9. Ensure that AMIDEAST branding and formatting standards are complied with on all program and service literature, materials, reports, and other documentation.
10. Any other tasks assigned by the Country Director.

Qualifications:

Required:

• A Bachelor’s degree in business, management, or a related field.
• Defined, substantive experience in M&E and quality assurance systems.
• A minimum of eight years work experience, of which at least four are in a management position.
• Strong verbal and written communication skills in both English and Arabic
• A  TOEIC score of at least 785
  • Strong skills in procedure implementation and quality auditing, and solid understanding of ISO or other international quality standards requirements, implementation and documentation.
  • Strong computer skills, specifically with MS Office Suite, in particular Excel, and ability to master other software quickly
  • Training experience in formal, classroom learning and in informal, on-the-job learning environments
  • Ability to work in a professional, cooperative manner with colleagues and clients
  • Ability to work independently and to take initiative in a proactive, results-oriented manner
  • Ability to work within deadlines and frequently shifting priorities and in a high pressure environment.
  • Attention to details
  • Ability to travel within Jordan, including regular site visits to clients
  • Willingness to accept new assignments enthusiastically, openness to learn and to apply information gained to better support AMIDEAST staff
  • Availability occasionally to work hours in excess of eight per day or 40 per week

Preferred:

• A Master’s degree in business administration, public policy, or a related field.

This job description is not intended to be all inclusive, and the employee will also perform other reasonable related business duties as assigned by the Country Director when necessary.  AMIDEAST reserves the right to change duties and responsibilities as needed.  This position description does not constitute a written or implied contract of employment.