Manager, Quality, Performance and Risk Management

• Responsible for the analysis of the process execution according to IATA’s global Standard Operating Procedures (SOPs) reporting in a matrix relationship to the Head, Regional Execution, Development and Performance and the Manager, Quality (HQ). • Ongoing cooperation with the rest of the business units in the Regional Office for the implementation and compliance with policies and standards. • Ensure that the operations are performed with the highest quality standards through a process oriented administration structure • Coordinate with Regional Process Owners the communication of changes to the SOP, manage the SOP knowledge base and lead and maintain a training program on the SOPs in the region. • Develop a training matrix on regional needs and liaise with Human Capital and subject matter experts to deliver •Continuity plan compliance with the IATA Business Continuity Plan (BCP) Framework in accordance with ITS’ Disaster Recovery Plans and cover the critical activities run within the division. Maintain and Update the BCP’s in the region, conduct tests of the plans with the field offices and report results to HQ. Lead the Activation of ERP (Emergency Response Plan)/BCP in crisis situations. Ensure regional Industry distribution and Financial Services (IDFS) senior management is regularly kept informed of the status of Audit Compliance, Risk Management and Business Continuity Management activities • Follow up on resolution of open gaps related to SOP and Internal Audit in coordination with regional locations, Corporate Planning & Control and Head Quarters • Ensure adherence to the SOPS such as guidelines, principles and processes in the areas of communications, training, knowledge management and the web. • Manage the implementation of new channels and maintain regional communication channels All candidates should have the following skills and qualifications: - A University Degree in business administration or a related field - Business experience preferably in a multicultural dynamic environment - Excellent organizational skills with a strong customer focus - Ability to work effectively in a dynamic, fast paced and highly demanding environment while delivering results with speed - Work as a unified team with a global mindset - Demonstrate leadership and personal integrity - Excellent written and verbal communication skills in English and Arabic - Excellent IT skills including MS Office