CRM Analyst

Responsabilities: -Develop, Implement, Maintain & Support JTG's Customer Relation Management Solutions Systems : CRM CSMS Internet Self Care & Web Payment Document Management syste -Develop, Implement, Maintain & Support JTG's Billing Systems for : Enterprise Billing Personal Billing Home Billing -Develop, Implement, Maintain & Support JTG's Billing Services: Call Collection Provisioning Bill Layout Interconnect -Develop, Implement, Maintain & Support JTG's Call Centre & Telephony Solutions: IVR Auto Dialler CTI Call Recording -Responsible for implementing and maintaining new requirements, reporting, modification, upgrade of system parameters, customization and/or new enhancements on JTG's Customer Management & Billing Systems based on customer requirements and market evolution to achieve Business requirements. -Assist department section head in analyzing, organizing, evaluating and study the feasibility of Implementing new services and features on JTG's Customer Management & Billing Systems and interfaces with other corporate systems to achieve Business requirements. -Contribute in the implementation of the Customer Management & Billing department yearly action plan according to Group Business Units requirements and priorities to achieve Business requirements. -Contribute and enforce the defined policies and procedures, systems parameters, system implementation and introduction of new services in-line with IS-QMS. Education & Skills: -Bachelor degree in computer science, engineering or related fields. -Total 4 Years of experience, 2 years in related field -Good Experience in Telecom related Systems. -Strong technical, system architecture & development background related to service implementation on Billing, Mediation, CRM, Call Center & Telephony Solutions (PBX, IVR, CTI based systems, ACD, Workforce Management, Recording & Monitoring System, Auto-dialer Systems). -Oracle SQL/PLSQL, Oracle Forms, Tools & Utilities, and UNIX / Linux, J2EE, JAVA, C, ASP.net, SQL server, WEB Development. -Certificates in IT related fields are preferable. -Strong Project Management Skills. -Leadership, Team Playing, Organized, Systematic and logical approach to work order. -High Reactivity to Business requirements with business mentality. -Excellent Planning, Organizational, and interpersonal written and spoken -communication and presentation skills in English and Arabic. -Strong Analysis & Documentation skills